Compare
ChaosDesk vs Gorgias
Pay per agent instead of per ticket: unlimited tickets on every paid plan, so a busy month is a good month rather than an overage line on the invoice.
What a team of 5 pays
List prices on annual billing, in USD and excluding tax. Gorgias checked 2026-11-09.
| Vendor and plan | Per helpdesk / month | Per year |
|---|---|---|
| Gorgias Pro | $300 | $3,600 |
| ChaosDesk Pro | $27 | $1,620 |
You keep $1,980 a year
Gorgias prices per helpdesk, not per agent: Pro includes 2,000 tickets a month and bills overage per ticket above that. ChaosDesk Pro is per agent with no ticket cap, so the sum here assumes five agents handling that volume.
As of 2026-11-09, check gorgias.com/pricing for current prices. USD, excluding tax. Full plan details.
At a glance
| Topic | Gorgias | ChaosDesk |
|---|---|---|
| Pricing model | Per helpdesk, by ticket volume, overage per ticket | Per agent, unlimited tickets on paid plans |
| AI agent | $0.90 per automated interaction (annual), $1.00 monthly; each also counts as a ticket | $0.50 per resolution |
| EU data hosting | Servers in the US, EU and Australia | EU by default on every plan |
| Zendesk-compatible API | No | Yes, /zd/api/v2 |
| Trial | 7 days | 14 days of Pro, no card |
Gorgias information from the vendor's public website, checked on 2026-11-09: gorgias.com/pricing. Check there for current details.
Feature by feature
Every row is something a support team buys on. ChaosDesk answers the same way on every comparison page, so the pages cannot contradict each other; the Gorgias column describes what the vendor documents publicly.
| Feature | Gorgias | ChaosDesk |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Partial Tickets built around orders and stores; fewer ticket-model controls than a Zendesk-style desk. | Yes Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Yes Views and bulk actions. | Yes Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Partial Macros with store variables. We could not confirm a play-mode queue. | Yes Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Not confirmed We could not confirm a side-conversation equivalent on the vendor’s public pages. | Yes Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Partial Several stores in one helpdesk; brand separation is store-shaped rather than a brand model. | Yes Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Yes Support addresses on your own domain. | Yes Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Yes A chat widget with self-service order actions. | Yes Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Yes WhatsApp, SMS, Facebook, Instagram and social comments and ads: strong for stores. | Yes WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Yes Voice is part of the helpdesk; minutes are billed on top. | Yes Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Partial Agent apps for phones. We could not confirm a messenger SDK for your own app. | Partial The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Yes Rules with conditions and actions, including store actions. | Yes Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Partial Response-time reporting and rules on elapsed time. We could not confirm SLA policies with business hours and holidays. | Yes The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Partial Assignment through rules. We could not confirm skills-based routing. | Yes Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Not confirmed We could not confirm a sandbox or rule simulation. | Yes A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Not confirmed We could not confirm a per-seat copilot allowance separate from the AI Agent subscription. | Yes Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Add-on An AI Agent subscription per plan (for example $27 a month on Basic for 30 interactions, $171 on Pro for 190), then $0.90 per automated interaction on annual billing, $1.00 monthly and $1.50 above the included allowance. Each interaction also counts against the ticket bundle. | Yes Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Yes Intent and sentiment detection tuned to e-commerce questions. | Yes Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Yes A help centre with articles. | Yes On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Partial A help centre on your own domain. We could not confirm one per store. | Yes help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Not confirmed We could not confirm per-article translations. | Yes Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Partial Self-service order tracking rather than a request portal with forums. | Yes Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Yes Dashboards including revenue from support conversations: the strongest in this comparison for stores. | Yes A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Partial Fixed reports and revenue statistics rather than a report builder. | Yes Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Yes Satisfaction surveys. | Yes CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Partial Through the API or a connector. | Yes Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Yes A documented REST API. | Yes An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | No Scripts written for Zendesk have to be rewritten. | Yes Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Partial Integrations rather than a sidebar app framework. | Yes Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Yes A focused app catalogue, deepest in Shopify. | Partial We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Partial Single sign-on on the higher plans. | Yes Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Partial Two-factor sign-in. We could not confirm an exportable audit log. | Yes TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Yes GDPR tooling and a DPA. | Yes Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Yes A SOC 2 report is published: ahead of us here. | No Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Yes Servers in the US, EU and Australia. | Yes Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Yes US, EU and Australia: more regions than we offer. | No EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Gorgias | Not applicable Gorgias is the system you are moving from. | Yes Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Gorgias | Yes An admin REST API key reads users, customers, tickets with messages and notes, and macros. Rules are not available through the API. | Yes A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Not applicable The parallel run happens on the ChaosDesk side. | Yes Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | No No free plan; a 7-day trial. | Yes One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Yes 7 days. | Yes 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | No Priced by ticket volume per month, with overage per ticket above the bundle. | Yes Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Not confirmed We could not confirm a published uptime SLA on the pages we read. | Yes Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Not confirmed Migration help is not described in the plans we read. | Yes Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Gorgias information from the vendor's public website, checked on 2026-11-09: gorgias.com/pricing. “Not confirmed” means we could not find a clear statement on the vendor’s public pages when we read them on 2026-11-09, not that the feature is missing. If something here is wrong or out of date, tell us and we will correct it.
Why teams switch from Gorgias
Gorgias is built for e-commerce stores and prices by tickets, not agents. ChaosDesk prices per agent with unlimited tickets on paid plans, which is cheaper for busy stores with small teams and for teams outside e-commerce.
A busy month should not cost more
Gorgias bundles tickets per month and bills overage per ticket above the bundle, so Black Friday raises the invoice. ChaosDesk is per agent with no ticket cap, so volume peaks cost nothing extra.
The AI agent is not also a ticket
A Gorgias automated interaction is $0.90 on annual billing ($1.00 monthly) and each one also counts against the ticket bundle, so one answer is billed twice. Here an automated resolution is $0.50 and does not consume anything else.
Support that is not only a store
If you also run B2B support, a partner desk or an internal help desk, you need forms, SLA policies with business hours, approvals, light agents and brands. Those are ticketing features, not store features.
Keep Shopify in the ticket
Connect Shopify in ChaosDesk and orders, refunds and customer history show next to the ticket, including on the tickets the importer brought over from Gorgias.
A compatible API and an open door
Your own scripts can use the Zendesk-compatible API at /zd/api/v2, and a one-click export of the whole workspace means the next move is never blocked by us.
What you keep when you move
The Gorgias importer is built in. It only reads your old account; it never changes anything there.
Comes over automatically
- Teams as groups and users as agents
- Customers with all their email addresses
- Tickets with their messages and internal notes
- Macros
Rebuild by hand
- Rules: the report lists each one with its description
- Macro actions that only work in Shopify, which are left out of the import
You need your Gorgias domain, an admin email and that admin’s REST API key. Connect Shopify in ChaosDesk too and the same orders show next to the imported tickets.
Where Gorgias is strong
Gorgias may be the better fit if these matter most to you. A fair comparison says this too:
- Deep Shopify integration (orders, refunds in the ticket).
- Revenue reporting for support-driven sales.
Gorgias list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Starter50 tickets / month, monthly billing only; $0.40 per extra ticket | - | $10 |
| Basic300 tickets / month; $0.40 per extra ticket | $50 | $60 |
| Pro2,000 tickets / month; $0.36 per extra ticket | $300 | $360 |
| Advanced5,000 tickets / month; $0.36 per extra ticket | $750 | $900 |
As of 2026-11-09, check gorgias.com/pricing for current prices. USD, excluding tax.
- Gorgias prices are per helpdesk per month, not per agent. The figures above are the helpdesk subscription on its own; the pricing page can also show a higher headline that folds in the optional AI Agent subscription, and Enterprise is quoted by sales. Gorgias says it charges state sales tax where the law requires it.
ChaosDesk list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | annual only |
Per agent per month, USD, excluding tax. Full plan details.
Questions about moving from Gorgias
How does per-agent pricing compare with per-ticket pricing?
It depends on your volume per agent. A store with five agents and 2,000 tickets a month pays $300 a month for Gorgias Pro (annual billing, checked 2026-11-09) and $135 a month on ChaosDesk Pro. The fewer agents handle the volume, the bigger the difference; the more agents, the smaller it gets, and above roughly 11 agents at that volume Gorgias Pro is the cheaper of the two.
What happens when we go over a ticket limit?
Nothing: paid ChaosDesk plans have no ticket limit, so there is no overage to budget for. The Free plan is capped at 100 tickets a month.
What comes over from Gorgias?
Teams as groups, users as agents, customers with all their email addresses, tickets with their messages and internal notes, and macros. Rules are not available in the Gorgias API, so the report lists each one with its description to rebuild.
Do we lose the Shopify integration?
No. Connect Shopify in ChaosDesk and orders, refunds and customer history appear next to the ticket. Macro actions that only work inside Shopify are left out of the import and rebuilt here.
What is Gorgias still better at?
Depth in e-commerce: the Shopify integration, revenue reporting for support-driven sales, and store-specific automations are more developed than ours. It also offers hosting in three regions, where we are EU-only today, and publishes a SOC 2 report.
Bring your whole Zendesk history. Keep your way of working.
Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.
Zendesk is a trademark of Zendesk, Inc. Gorgias is a trademark of its owner. ChaosDesk is not affiliated with, endorsed or sponsored by Zendesk, Inc. or any other vendor named here. Product names are used only to describe compatibility and to compare publicly available information.