Vergleich
ChaosDesk vs. Gorgias
Gorgias ist für E-Commerce-Shops gebaut und berechnet nach Tickets, nicht nach Agenten. ChaosDesk berechnet pro Agent mit unbegrenzten Tickets in kostenpflichtigen Tarifen, was für Shops mit hohem Aufkommen und kleinen Teams sowie für Teams außerhalb des E-Commerce günstiger ist.
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Was ein Team mit 5 Agenten zahlt
Listenpreise bei jährlicher Zahlung, in US-Dollar und ohne Steuern. Gorgias geprüft am 2026-11-09.
| Anbieter und Tarif | Pro Helpdesk / Monat | Pro Jahr |
|---|---|---|
| Gorgias Pro | $300 | $3,600 |
| ChaosDesk Pro | $27 | $1,620 |
Sie behalten $1,980 pro Jahr
Gorgias prices per helpdesk, not per agent: Pro includes 2,000 tickets a month and bills overage per ticket above that. ChaosDesk Pro is per agent with no ticket cap, so the sum here assumes five agents handling that volume.
Stand 2026-11-09, siehe gorgias.com/pricing für aktuelle Preise. USD, ohne Steuern. Alle Tarifdetails.
Auf einen Blick
| Thema | Gorgias | ChaosDesk |
|---|---|---|
| Preismodell | Pro Helpdesk, nach Ticketvolumen, Mehrverbrauch pro Ticket | Pro Agent, unbegrenzte Tickets in kostenpflichtigen Tarifen |
| KI-Agent | $0.90 pro automatisierter Interaktion (jährlich), $1.00 monatlich; jede zählt zusätzlich als Ticket | $0.50 pro Lösung |
| Datenhosting in der EU | Server in den USA, der EU und Australien | Standardmäßig EU, in jedem Tarif |
| Zendesk-kompatible API | Nein | Ja, /zd/api/v2 |
| Testphase | 7 Tage | 14 Tage Pro, ohne Karte |
Informationen zu Gorgias von der öffentlichen Website des Anbieters, geprüft am 2026-11-09: gorgias.com/pricing. Aktuelle Angaben finden Sie dort.
Funktion für Funktion
Jede Zeile ist ein Punkt, nach dem Support-Teams entscheiden. ChaosDesk antwortet auf jeder Vergleichsseite gleich, damit sich die Seiten nicht widersprechen; die Spalte Gorgias beschreibt, was der Anbieter öffentlich dokumentiert.
Die ausführliche Tabelle, die Wechselgründe und die Fragen unten sind vorläufig nur auf Englisch verfügbar.
| Funktion | Gorgias | ChaosDesk |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Teilweise Tickets built around orders and stores; fewer ticket-model controls than a Zendesk-style desk. | Ja Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Ja Views and bulk actions. | Ja Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Teilweise Macros with store variables. We could not confirm a play-mode queue. | Ja Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Nicht bestätigt We could not confirm a side-conversation equivalent on the vendor’s public pages. | Ja Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Teilweise Several stores in one helpdesk; brand separation is store-shaped rather than a brand model. | Ja Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Ja Support addresses on your own domain. | Ja Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Ja A chat widget with self-service order actions. | Ja Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Ja WhatsApp, SMS, Facebook, Instagram and social comments and ads: strong for stores. | Ja WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Ja Voice is part of the helpdesk; minutes are billed on top. | Ja Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Teilweise Agent apps for phones. We could not confirm a messenger SDK for your own app. | Teilweise The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Ja Rules with conditions and actions, including store actions. | Ja Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Teilweise Response-time reporting and rules on elapsed time. We could not confirm SLA policies with business hours and holidays. | Ja The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Teilweise Assignment through rules. We could not confirm skills-based routing. | Ja Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Nicht bestätigt We could not confirm a sandbox or rule simulation. | Ja A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Nicht bestätigt We could not confirm a per-seat copilot allowance separate from the AI Agent subscription. | Ja Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Zusatzpaket An AI Agent subscription per plan (for example $27 a month on Basic for 30 interactions, $171 on Pro for 190), then $0.90 per automated interaction on annual billing, $1.00 monthly and $1.50 above the included allowance. Each interaction also counts against the ticket bundle. | Ja Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Ja Intent and sentiment detection tuned to e-commerce questions. | Ja Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Ja A help centre with articles. | Ja On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Teilweise A help centre on your own domain. We could not confirm one per store. | Ja help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Nicht bestätigt We could not confirm per-article translations. | Ja Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Teilweise Self-service order tracking rather than a request portal with forums. | Ja Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Ja Dashboards including revenue from support conversations: the strongest in this comparison for stores. | Ja A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Teilweise Fixed reports and revenue statistics rather than a report builder. | Ja Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Ja Satisfaction surveys. | Ja CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Teilweise Through the API or a connector. | Ja Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Ja A documented REST API. | Ja An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Nein Scripts written for Zendesk have to be rewritten. | Ja Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Teilweise Integrations rather than a sidebar app framework. | Ja Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Ja A focused app catalogue, deepest in Shopify. | Teilweise We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Teilweise Single sign-on on the higher plans. | Ja Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Teilweise Two-factor sign-in. We could not confirm an exportable audit log. | Ja TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Ja GDPR tooling and a DPA. | Ja Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Ja A SOC 2 report is published: ahead of us here. | Nein Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Ja Servers in the US, EU and Australia. | Ja Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Ja US, EU and Australia: more regions than we offer. | Nein EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Gorgias | Nicht zutreffend Gorgias is the system you are moving from. | Ja Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Gorgias | Ja An admin REST API key reads users, customers, tickets with messages and notes, and macros. Rules are not available through the API. | Ja A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Nicht zutreffend The parallel run happens on the ChaosDesk side. | Ja Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Nein No free plan; a 7-day trial. | Ja One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Ja 7 days. | Ja 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Nein Priced by ticket volume per month, with overage per ticket above the bundle. | Ja Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Nicht bestätigt We could not confirm a published uptime SLA on the pages we read. | Ja Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Nicht bestätigt Migration help is not described in the plans we read. | Ja Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informationen zu Gorgias von der öffentlichen Website des Anbieters, geprüft am 2026-11-09: gorgias.com/pricing. „Nicht bestätigt“ heißt: Wir haben am 2026-11-09 auf den öffentlichen Seiten des Anbieters keine klare Aussage gefunden, nicht, dass die Funktion fehlt. Ist hier etwas falsch oder veraltet? Schreiben Sie uns, wir korrigieren es.
Warum Teams von Gorgias wechseln
Pay per agent instead of per ticket: unlimited tickets on every paid plan, so a busy month is a good month rather than an overage line on the invoice.
A busy month should not cost more
Gorgias bundles tickets per month and bills overage per ticket above the bundle, so Black Friday raises the invoice. ChaosDesk is per agent with no ticket cap, so volume peaks cost nothing extra.
The AI agent is not also a ticket
A Gorgias automated interaction is $0.90 on annual billing ($1.00 monthly) and each one also counts against the ticket bundle, so one answer is billed twice. Here an automated resolution is $0.50 and does not consume anything else.
Support that is not only a store
If you also run B2B support, a partner desk or an internal help desk, you need forms, SLA policies with business hours, approvals, light agents and brands. Those are ticketing features, not store features.
Keep Shopify in the ticket
Connect Shopify in ChaosDesk and orders, refunds and customer history show next to the ticket, including on the tickets the importer brought over from Gorgias.
A compatible API and an open door
Your own scripts can use the Zendesk-compatible API at /zd/api/v2, and a one-click export of the whole workspace means the next move is never blocked by us.
Was beim Umzug bleibt
Der Import aus Gorgias ist eingebaut. Er liest Ihr altes Konto nur und ändert dort nichts.
Kommt automatisch mit
- Teams as groups and users as agents
- Customers with all their email addresses
- Tickets with their messages and internal notes
- Macros
Von Hand nachbauen
- Rules: the report lists each one with its description
- Macro actions that only work in Shopify, which are left out of the import
You need your Gorgias domain, an admin email and that admin’s REST API key. Connect Shopify in ChaosDesk too and the same orders show next to the imported tickets.
Wo Gorgias stark ist
Gorgias passt möglicherweise besser zu Ihnen, wenn Ihnen diese Punkte am wichtigsten sind. Ein fairer Vergleich sagt auch das:
- Tiefe Shopify-Integration (Bestellungen, Rückerstattungen im Ticket).
- Umsatzberichte für Verkäufe, die durch den Support entstehen.
Listenpreise von Gorgias
| Tarif | Jährliche Abrechnung | Monatliche Abrechnung |
|---|---|---|
| Starter50 Tickets / Monat, nur monatliche Abrechnung; $0.50 pro zusätzliches Ticket | - | $10 |
| Basic300 Tickets / Monat; $0.50 pro zusätzliches Ticket | $50 | $60 |
| Pro2.000 Tickets / Monat; $0.36 pro zusätzliches Ticket | $300 | $360 |
| Advanced5.000 Tickets / Monat; $0.36 pro zusätzliches Ticket | $750 | $900 |
Stand 2026-11-09, siehe gorgias.com/pricing für aktuelle Preise. USD, ohne Steuern.
- Gorgias-Preise gelten pro Helpdesk und Monat, nicht pro Agent. Die Zahlen oben sind das Helpdesk-Abonnement allein; die Preisseite kann auch einen höheren Betrag anzeigen, der das optionale AI-Agent-Abonnement einrechnet, und Enterprise wird vom Vertrieb angeboten. Gorgias gibt an, dort Umsatzsteuer zu berechnen, wo das Gesetz es verlangt.
Listenpreise von ChaosDesk
| Tarif | Jährliche Abrechnung | Monatliche Abrechnung |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | nur jährlich |
Pro Agent und Monat, USD, ohne Steuern. Alle Tarifdetails.
Fragen zum Wechsel von Gorgias
How does per-agent pricing compare with per-ticket pricing?
It depends on your volume per agent. A store with five agents and 2,000 tickets a month pays $300 a month for Gorgias Pro (annual billing, checked 2026-11-09) and $135 a month on ChaosDesk Pro. The fewer agents handle the volume, the bigger the difference; the more agents, the smaller it gets, and above roughly 11 agents at that volume Gorgias Pro is the cheaper of the two.
What happens when we go over a ticket limit?
Nothing: paid ChaosDesk plans have no ticket limit, so there is no overage to budget for. The Free plan is capped at 100 tickets a month.
What comes over from Gorgias?
Teams as groups, users as agents, customers with all their email addresses, tickets with their messages and internal notes, and macros. Rules are not available in the Gorgias API, so the report lists each one with its description to rebuild.
Do we lose the Shopify integration?
No. Connect Shopify in ChaosDesk and orders, refunds and customer history appear next to the ticket. Macro actions that only work inside Shopify are left out of the import and rebuilt here.
What is Gorgias still better at?
Depth in e-commerce: the Shopify integration, revenue reporting for support-driven sales, and store-specific automations are more developed than ours. It also offers hosting in three regions, where we are EU-only today, and publishes a SOC 2 report.
Bereit, die Zendesk-Rechnung hinter sich zu lassen?
Starten Sie mit dem kostenlosen Tarif oder 14 Tagen Pro. Keine Karte, kein Verkaufsgespräch.
Zendesk ist eine Marke von Zendesk, Inc. Gorgias sind Marken ihrer jeweiligen Inhaber. ChaosDesk ist weder mit Zendesk, Inc. noch mit einem anderen hier genannten Anbieter verbunden und wird von diesen weder unterstützt noch gesponsert. Produktnamen werden nur verwendet, um Kompatibilität zu beschreiben und öffentlich verfügbare Informationen zu vergleichen.