Comparer
ChaosDesk vs Gorgias
Gorgias est conçu pour les boutiques en ligne et facture selon les tickets, pas les agents. ChaosDesk facture par agent avec des tickets illimités sur les offres payantes, ce qui revient moins cher pour les boutiques très actives avec de petites équipes et pour les équipes hors e-commerce.
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Ce que paie une équipe de 5 agents
Prix catalogue en facturation annuelle, en dollars américains et hors taxes. Gorgias vérifié le 2026-11-09.
| Éditeur et offre | Par helpdesk / mois | Par an |
|---|---|---|
| Gorgias Pro | $300 | $3,600 |
| ChaosDesk Pro | $27 | $1,620 |
Vous gardez $1,980 par an
Gorgias prices per helpdesk, not per agent: Pro includes 2,000 tickets a month and bills overage per ticket above that. ChaosDesk Pro is per agent with no ticket cap, so the sum here assumes five agents handling that volume.
Au 2026-11-09, consultez gorgias.com/pricing pour les prix actuels. En USD, hors taxes. Détail complet des offres.
En un coup d’œil
| Sujet | Gorgias | ChaosDesk |
|---|---|---|
| Modèle tarifaire | Par helpdesk, selon le volume de tickets, dépassement facturé par ticket | Par agent, tickets illimités sur les offres payantes |
| Agent IA | $0.90 par interaction automatisée (annuel), $1.00 en mensuel ; chacune compte aussi comme un ticket | $0.50 par résolution |
| Hébergement des données dans l'UE | Serveurs aux États-Unis, dans l'UE et en Australie | UE par défaut sur toutes les offres |
| API compatible Zendesk | Non | Oui, /zd/api/v2 |
| Essai | 7 jours | 14 jours de Pro, sans carte |
Informations sur Gorgias issues du site public de l'éditeur, vérifiées le 2026-11-09 : gorgias.com/pricing. Consultez-le pour les informations à jour.
Fonction par fonction
Chaque ligne est un point sur lequel une équipe de support se décide. ChaosDesk répond de la même façon sur toutes les pages de comparaison, pour qu’elles ne se contredisent pas ; la colonne Gorgias décrit ce que l’éditeur documente publiquement.
Le tableau détaillé, les raisons de changer et les questions ci-dessous ne sont pour l’instant disponibles qu’en anglais.
| Fonction | Gorgias | ChaosDesk |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Partiel Tickets built around orders and stores; fewer ticket-model controls than a Zendesk-style desk. | Oui Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Oui Views and bulk actions. | Oui Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Partiel Macros with store variables. We could not confirm a play-mode queue. | Oui Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Non confirmé We could not confirm a side-conversation equivalent on the vendor’s public pages. | Oui Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Partiel Several stores in one helpdesk; brand separation is store-shaped rather than a brand model. | Oui Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Oui Support addresses on your own domain. | Oui Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Oui A chat widget with self-service order actions. | Oui Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Oui WhatsApp, SMS, Facebook, Instagram and social comments and ads: strong for stores. | Oui WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Oui Voice is part of the helpdesk; minutes are billed on top. | Oui Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Partiel Agent apps for phones. We could not confirm a messenger SDK for your own app. | Partiel The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Oui Rules with conditions and actions, including store actions. | Oui Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Partiel Response-time reporting and rules on elapsed time. We could not confirm SLA policies with business hours and holidays. | Oui The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Partiel Assignment through rules. We could not confirm skills-based routing. | Oui Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Non confirmé We could not confirm a sandbox or rule simulation. | Oui A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Non confirmé We could not confirm a per-seat copilot allowance separate from the AI Agent subscription. | Oui Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Option payante An AI Agent subscription per plan (for example $27 a month on Basic for 30 interactions, $171 on Pro for 190), then $0.90 per automated interaction on annual billing, $1.00 monthly and $1.50 above the included allowance. Each interaction also counts against the ticket bundle. | Oui Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Oui Intent and sentiment detection tuned to e-commerce questions. | Oui Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Oui A help centre with articles. | Oui On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Partiel A help centre on your own domain. We could not confirm one per store. | Oui help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Non confirmé We could not confirm per-article translations. | Oui Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Partiel Self-service order tracking rather than a request portal with forums. | Oui Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Oui Dashboards including revenue from support conversations: the strongest in this comparison for stores. | Oui A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Partiel Fixed reports and revenue statistics rather than a report builder. | Oui Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Oui Satisfaction surveys. | Oui CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Partiel Through the API or a connector. | Oui Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Oui A documented REST API. | Oui An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Non Scripts written for Zendesk have to be rewritten. | Oui Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Partiel Integrations rather than a sidebar app framework. | Oui Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Oui A focused app catalogue, deepest in Shopify. | Partiel We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Partiel Single sign-on on the higher plans. | Oui Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Partiel Two-factor sign-in. We could not confirm an exportable audit log. | Oui TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Oui GDPR tooling and a DPA. | Oui Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Oui A SOC 2 report is published: ahead of us here. | Non Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Oui Servers in the US, EU and Australia. | Oui Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Oui US, EU and Australia: more regions than we offer. | Non EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Gorgias | Sans objet Gorgias is the system you are moving from. | Oui Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Gorgias | Oui An admin REST API key reads users, customers, tickets with messages and notes, and macros. Rules are not available through the API. | Oui A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Sans objet The parallel run happens on the ChaosDesk side. | Oui Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Non No free plan; a 7-day trial. | Oui One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Oui 7 days. | Oui 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Non Priced by ticket volume per month, with overage per ticket above the bundle. | Oui Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Non confirmé We could not confirm a published uptime SLA on the pages we read. | Oui Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Non confirmé Migration help is not described in the plans we read. | Oui Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informations sur Gorgias issues du site public de l'éditeur, vérifiées le 2026-11-09 : gorgias.com/pricing. « Non confirmé » signifie que nous n’avons trouvé aucune indication claire sur les pages publiques de l’éditeur le 2026-11-09, et non que la fonction est absente. Une erreur ou une information dépassée ? Dites-le-nous et nous la corrigerons.
Pourquoi les équipes quittent Gorgias
Pay per agent instead of per ticket: unlimited tickets on every paid plan, so a busy month is a good month rather than an overage line on the invoice.
A busy month should not cost more
Gorgias bundles tickets per month and bills overage per ticket above the bundle, so Black Friday raises the invoice. ChaosDesk is per agent with no ticket cap, so volume peaks cost nothing extra.
The AI agent is not also a ticket
A Gorgias automated interaction is $0.90 on annual billing ($1.00 monthly) and each one also counts against the ticket bundle, so one answer is billed twice. Here an automated resolution is $0.50 and does not consume anything else.
Support that is not only a store
If you also run B2B support, a partner desk or an internal help desk, you need forms, SLA policies with business hours, approvals, light agents and brands. Those are ticketing features, not store features.
Keep Shopify in the ticket
Connect Shopify in ChaosDesk and orders, refunds and customer history show next to the ticket, including on the tickets the importer brought over from Gorgias.
A compatible API and an open door
Your own scripts can use the Zendesk-compatible API at /zd/api/v2, and a one-click export of the whole workspace means the next move is never blocked by us.
Ce que vous gardez en changeant
L’import depuis Gorgias est intégré. Il lit seulement votre ancien compte et n’y modifie rien.
Repris automatiquement
- Teams as groups and users as agents
- Customers with all their email addresses
- Tickets with their messages and internal notes
- Macros
À refaire à la main
- Rules: the report lists each one with its description
- Macro actions that only work in Shopify, which are left out of the import
You need your Gorgias domain, an admin email and that admin’s REST API key. Connect Shopify in ChaosDesk too and the same orders show next to the imported tickets.
Les points forts de Gorgias
Gorgias peut mieux vous convenir si ces points comptent le plus pour vous. Une comparaison honnête le dit aussi :
- Une intégration poussée avec Shopify (commandes, remboursements dans le ticket).
- Des rapports de chiffre d'affaires pour les ventes générées par le support.
Prix catalogue de Gorgias
| Offre | Facturation annuelle | Facturation mensuelle |
|---|---|---|
| Starter50 tickets / mois, facturation mensuelle uniquement; $0.50 par ticket supplémentaire | - | $10 |
| Basic300 tickets / mois; $0.50 par ticket supplémentaire | $50 | $60 |
| Pro2 000 tickets / mois; $0.36 par ticket supplémentaire | $300 | $360 |
| Advanced5 000 tickets / mois; $0.36 par ticket supplémentaire | $750 | $900 |
Au 2026-11-09, consultez gorgias.com/pricing pour les prix actuels. En USD, hors taxes.
- Les prix de Gorgias s’entendent par helpdesk et par mois, pas par agent. Les chiffres ci-dessus correspondent au seul abonnement helpdesk ; la page tarifaire peut aussi afficher un montant plus élevé incluant l’abonnement AI Agent optionnel, et Enterprise est chiffré par les ventes. Gorgias indique facturer la taxe de vente là où la loi l’exige.
Prix catalogue de ChaosDesk
| Offre | Facturation annuelle | Facturation mensuelle |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | annuel uniquement |
Par agent et par mois, en USD, hors taxes. Détail complet des offres.
Questions sur la migration depuis Gorgias
How does per-agent pricing compare with per-ticket pricing?
It depends on your volume per agent. A store with five agents and 2,000 tickets a month pays $300 a month for Gorgias Pro (annual billing, checked 2026-11-09) and $135 a month on ChaosDesk Pro. The fewer agents handle the volume, the bigger the difference; the more agents, the smaller it gets, and above roughly 11 agents at that volume Gorgias Pro is the cheaper of the two.
What happens when we go over a ticket limit?
Nothing: paid ChaosDesk plans have no ticket limit, so there is no overage to budget for. The Free plan is capped at 100 tickets a month.
What comes over from Gorgias?
Teams as groups, users as agents, customers with all their email addresses, tickets with their messages and internal notes, and macros. Rules are not available in the Gorgias API, so the report lists each one with its description to rebuild.
Do we lose the Shopify integration?
No. Connect Shopify in ChaosDesk and orders, refunds and customer history appear next to the ticket. Macro actions that only work inside Shopify are left out of the import and rebuilt here.
What is Gorgias still better at?
Depth in e-commerce: the Shopify integration, revenue reporting for support-driven sales, and store-specific automations are more developed than ours. It also offers hosting in three regions, where we are EU-only today, and publishes a SOC 2 report.
Prêt à laisser la facture Zendesk derrière vous ?
Commencez avec l'offre gratuite ou 14 jours d'essai de Pro. Sans carte, sans appel commercial.
Zendesk est une marque de Zendesk, Inc. Gorgias sont des marques de leurs propriétaires respectifs. ChaosDesk n'est ni affilié à Zendesk, Inc. ou à tout autre éditeur cité ici, ni approuvé ou sponsorisé par eux. Les noms de produits sont utilisés uniquement pour décrire la compatibilité et comparer des informations publiques.