Comparer
ChaosDesk vs Zoho Desk
Zoho Desk est un helpdesk bon marché qui trouve sa meilleure place au sein de la suite Zoho. ChaosDesk s'adresse aux équipes qui quittent Zendesk et veulent garder leurs processus et leurs intégrations avec le moins de changements possible.
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Zoho Desk Enterprise
$40
par agent / mois, facturé annuellement, au 2026-11-09
ChaosDesk Pro
$27
par agent / mois, facturé annuellement, copilote IA inclus
Prix catalogue 32 % plus bas par agent
Prix catalogue en USD par agent et par mois, facturation annuelle. Zoho Desk vérifié le 2026-11-09. zoho.com/desk/pricing.html
Ce que paie une équipe de 20 agents
Prix catalogue en facturation annuelle, en dollars américains et hors taxes. Zoho Desk vérifié le 2026-11-09.
| Éditeur et offre | Par agent / mois | Par an |
|---|---|---|
| Zoho Desk Enterprise | $40 | $9,600 |
| ChaosDesk Pro | $27 | $6,480 |
Vous gardez $3,120 par an
Au 2026-11-09, consultez zoho.com/desk/pricing.html pour les prix actuels. En USD, hors taxes. Détail complet des offres.
En un coup d’œil
| Sujet | Zoho Desk | ChaosDesk |
|---|---|---|
| Modèle tarifaire | Par utilisateur et par mois | Par agent et par mois ; agents light gratuits |
| Offre gratuite | Oui, jusqu'à 3 utilisateurs | Oui, 1 agent |
| IA générative | Zia incluse sur Professional et Enterprise | Copilote inclus dans chaque offre payante (usage raisonnable) |
| Hébergement des données dans l'UE | Oui, via le centre de données de l'UE (desk.zoho.eu) | UE par défaut sur toutes les offres |
| API compatible Zendesk | Non | Oui, /zd/api/v2 |
| Essai | 15 jours | 14 jours de Pro, sans carte |
Informations sur Zoho Desk issues du site public de l'éditeur, vérifiées le 2026-11-09 : zoho.com/desk/pricing. Consultez-le pour les informations à jour.
Fonction par fonction
Chaque ligne est un point sur lequel une équipe de support se décide. ChaosDesk répond de la même façon sur toutes les pages de comparaison, pour qu’elles ne se contredisent pas ; la colonne Zoho Desk décrit ce que l’éditeur documente publiquement.
Le tableau détaillé, les raisons de changer et les questions ci-dessous ne sont pour l’instant disponibles qu’en anglais.
| Fonction | Zoho Desk | ChaosDesk |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Oui Tickets with departments, layouts and custom fields. | Oui Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Oui Views and bulk actions. | Oui Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Partiel Ticket templates and macros. We could not confirm a play-mode queue. | Oui Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Non confirmé We could not confirm an equivalent on the vendor’s public pages. | Oui Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Oui Departments, each with its own portal and knowledge base, on the higher plans. | Oui Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Oui Support addresses and your own domain. | Oui Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Partiel Chat comes from Zoho SalesIQ, a separate product in the suite. | Oui Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Partiel WhatsApp, Facebook, Instagram and X through the Zoho suite. | Oui WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Option payante Telephony through Zoho Voice or a partner integration, priced separately. | Oui Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Oui Agent apps in the stores and the ASAP SDK for your own app: ahead of us here. | Partiel The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Oui Workflow rules, blueprints, supervise rules and webhooks. | Oui Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Oui SLA policies with escalations, and business hours per department. | Oui The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Oui Round robin, load balancing and skill-based assignment on the higher plans. | Oui Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Non confirmé We could not confirm a sandbox or rule simulation for the desk. | Oui A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Oui Zia is included on the Professional and Enterprise plans. | Oui Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Partiel Zia includes an answer bot on the higher plans; we could not confirm a per-resolution price. | Oui Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Oui Zia tags sentiment and intent on the higher plans. | Oui Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Oui A knowledge base per department. | Oui On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Oui A custom domain for the help centre. | Oui help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Oui A multilingual knowledge base on the higher plans. | Oui Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Oui A customer portal with a community. | Oui Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Oui Dashboards and scheduled reports. | Oui A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Oui A report builder in the desk, and Zoho Analytics for more. | Oui Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Oui Happiness ratings. | Oui CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Partiel Through Zoho Analytics or the API. | Oui Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Oui A documented REST API with OAuth, metered in daily API credits. | Oui An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Non Scripts written for Zendesk have to be rewritten. | Oui Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Oui Marketplace extensions and the ASAP SDK. | Oui Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Oui A large Zoho marketplace, strongest inside the Zoho suite: ahead of us here. | Partiel We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Oui SAML single sign-on on the higher plans. | Oui Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Oui Two-factor sign-in through Zoho accounts, and an audit log on the higher plans. | Oui TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Oui GDPR tooling and a DPA. | Oui Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Oui SOC 2 and ISO 27001 reports are published: ahead of us here. | Non Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Oui An EU data centre (desk.zoho.eu), chosen at sign-up. | Oui Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Oui Many data centres worldwide: more regions than we offer. | Non EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Zoho Desk | Sans objet Zoho Desk is the system you are moving from. | Oui Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Zoho Desk | Partiel The API needs a Self Client with a refresh token and counts API credits per day, so a large desk takes longer to read out. | Oui A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Sans objet The parallel run happens on the ChaosDesk side. | Oui Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Oui Yes, up to 3 users. | Oui One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Oui 15 days. | Oui 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Oui Per user with no ticket cap. Light agents are an extra $6 per light agent a month, where ours are free. | Oui Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Non confirmé We could not confirm a published uptime SLA on the pages we read. | Oui Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Non confirmé Migration help is not described in the plans we read. | Oui Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informations sur Zoho Desk issues du site public de l'éditeur, vérifiées le 2026-11-09 : zoho.com/desk/pricing. « Non confirmé » signifie que nous n’avons trouvé aucune indication claire sur les pages publiques de l’éditeur le 2026-11-09, et non que la fonction est absente. Une erreur ou une information dépassée ? Dites-le-nous et nous la corrigerons.
Pourquoi les équipes quittent Zoho Desk
A helpdesk that stands on its own instead of inside one suite: Zendesk-shaped rules and a compatible API, EU hosting on every plan, and an importer that brings your departments, tickets and knowledge base over.
Not everything is in the suite
Zoho Desk is strongest when the rest of your stack is Zoho: chat comes from SalesIQ, deeper reporting from Analytics, telephony from Zoho Voice. Here email, messenger, WhatsApp, social, voice, reporting and the help centre are one product.
Zendesk concepts and a compatible API
Workflow rules and blueprints are their own model. ChaosDesk keeps the Zendesk ticket model, trigger and automation shapes and search syntax, and answers Zendesk-shaped calls at /zd/api/v2.
An import that does not fight API credits
Zoho counts API credits per day, so a large desk takes time to read. The importer estimates the volume first, runs read-only, and resumes where it stopped instead of starting over.
Cheaper is not the same as complete
Zoho Desk is the lowest list price in this comparison: Express at $7 and Enterprise at $40 per user a month on annual billing. The gap is what comes with it. Chat, deeper analytics and telephony are other Zoho products with their own prices, where email, messenger, WhatsApp, social, voice, reporting and the help centre are all in ChaosDesk Pro at $27.
AI without a plan jump
Zia is part of the higher Zoho Desk plans. Our copilot is in every paid plan from $11 per agent, with a fair-use allowance of 50 to 700 actions per agent a month, and the autonomous agent is $0.50 per automated resolution.
Ce que vous gardez en changeant
L’import depuis Zoho Desk est intégré. Il lit seulement votre ancien compte et n’y modifie rien.
Repris automatiquement
- Departments as groups, and as brands when you have more than one
- Agents, accounts as organizations, and contacts
- Tickets with their threads and comments
- Ticket templates as macros
- The knowledge base
À refaire à la main
- Workflow rules, blueprints, macros and SLAs
You need your data centre (for example com, eu or in), the Organization ID, and a Self Client from the Zoho API console with a refresh token. Zoho Desk counts API credits per day, so a large desk may take several days to read.
Les points forts de Zoho Desk
Zoho Desk peut mieux vous convenir si ces points comptent le plus pour vous. Une comparaison honnête le dit aussi :
- Une intégration étroite avec Zoho CRM et le reste de Zoho One.
- Un prix d'entrée bas.
Prix catalogue de Zoho Desk
| Offre | Facturation annuelle | Facturation mensuelle |
|---|---|---|
| Express | $7 | $9 |
| Standard | $14 | $20 |
| Professional | $23 | $35 |
| Enterprise | $40 | $50 |
Au 2026-11-09, consultez zoho.com/desk/pricing.html pour les prix actuels. En USD, hors taxes.
- Zoho affiche la liste tarifaire dans la devise du visiteur. Les montants en USD ci-dessus sont ceux que la page tarifaire de Zoho charge pour la liste américaine ; ouvrez la page depuis les États-Unis, ou changez-y la devise, pour voir les mêmes chiffres. Zoho est aussi le seul éditeur ici dont la page indique que les taxes locales applicables sont facturées en plus.
Prix catalogue de ChaosDesk
| Offre | Facturation annuelle | Facturation mensuelle |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | annuel uniquement |
Par agent et par mois, en USD, hors taxes. Détail complet des offres.
Questions sur la migration depuis Zoho Desk
Why would a Zoho Desk team move to ChaosDesk?
Most often because support has outgrown the suite: they want one product with every channel, a Zendesk-compatible API for older internal scripts, or AI in the plan price rather than on the higher tiers.
Is Zoho Desk not cheaper than ChaosDesk?
At list price, yes: Zoho Desk Enterprise is $40 per user a month on annual billing and Professional $23, against $27 for ChaosDesk Pro (checked 2026-11-09). Express starts at $7. What the comparison turns on is scope, not the seat price: chat, deeper analytics and telephony are separate Zoho products with their own prices, light agents cost $6 each where ours are free, and Zoho Desk has no Zendesk-compatible API for scripts you already wrote.
What comes over from Zoho Desk?
Departments as groups (and as brands when you have more than one), agents, accounts as organizations, contacts, tickets with their threads and comments, ticket templates as macros, and the knowledge base.
How long does the import take?
Longer than the other sources, because Zoho Desk counts API credits per day. The importer estimates the volume first and the full import is resumable, so a large desk can run over several days without starting again.
What is Zoho Desk still better at?
Tight integration with Zoho CRM and the rest of Zoho One, a very low entry price, many data centres worldwide against our EU-only hosting, mature mobile apps and SDKs, and published SOC 2 and ISO 27001 reports.
Prêt à laisser la facture Zendesk derrière vous ?
Commencez avec l'offre gratuite ou 14 jours d'essai de Pro. Sans carte, sans appel commercial.
Zendesk est une marque de Zendesk, Inc. Zoho Desk sont des marques de leurs propriétaires respectifs. ChaosDesk n'est ni affilié à Zendesk, Inc. ou à tout autre éditeur cité ici, ni approuvé ou sponsorisé par eux. Les noms de produits sont utilisés uniquement pour décrire la compatibilité et comparer des informations publiques.