Comparer
ChaosDesk vs Intercom
Intercom est centré sur le messenger, avec l'agent IA Fin au cœur du produit. ChaosDesk est centré sur les tickets comme Zendesk, avec l'e-mail, le centre d'aide et la messagerie sur un pied d'égalité, et un copilote IA inclus dans le prix de l'offre.
Cette page a été traduite automatiquement et n'a pas encore été relue par une personne de langue maternelle française. En cas de doute, la version anglaise fait foi. Lire en anglais
Intercom Advanced
$85
par agent / mois, facturé annuellement, au 2026-11-09
ChaosDesk Pro
$27
par agent / mois, facturé annuellement, copilote IA inclus
Prix catalogue 68 % plus bas par agent
Prix catalogue en USD par agent et par mois, facturation annuelle. Intercom vérifié le 2026-11-09. intercom.com/pricing
Ce que paie une équipe de 20 agents
Prix catalogue en facturation annuelle, en dollars américains et hors taxes. Intercom vérifié le 2026-11-09.
| Éditeur et offre | Par agent / mois | Par an |
|---|---|---|
| Intercom Advanced | $85 | $20,400 |
| ChaosDesk Pro | $27 | $6,480 |
Vous gardez $13,920 par an
Au 2026-11-09, consultez intercom.com/pricing pour les prix actuels. En USD, hors taxes. Détail complet des offres.
En un coup d’œil
| Sujet | Intercom | ChaosDesk |
|---|---|---|
| Modèle tarifaire | Par siège et par mois, plus l'IA par résultat | Par agent et par mois ; agents light gratuits |
| Agent IA | Fin, à partir de $0.99 par résultat ; $9.99 par qualification, $1.99 par résultat vocal | $0.50 par résolution |
| Copilote IA | Option Copilot, $29 par agent / mois en facturation annuelle, $35 en facturation mensuelle | Inclus dans chaque offre payante (usage raisonnable) |
| Hébergement des données dans l'UE | Offres Advanced et Expert annuelles | UE par défaut sur toutes les offres |
| API compatible Zendesk | Non | Oui, /zd/api/v2 |
| Essai | 14 jours | 14 jours de Pro, sans carte |
Informations sur Intercom issues du site public de l'éditeur, vérifiées le 2026-11-09 : intercom.com/pricing, fin.ai/pricing, Intercom help: regional data hosting. Consultez-le pour les informations à jour.
Fonction par fonction
Chaque ligne est un point sur lequel une équipe de support se décide. ChaosDesk répond de la même façon sur toutes les pages de comparaison, pour qu’elles ne se contredisent pas ; la colonne Intercom décrit ce que l’éditeur documente publiquement.
Le tableau détaillé, les raisons de changer et les questions ci-dessous ne sont pour l’instant disponibles qu’en anglais.
| Fonction | Intercom | ChaosDesk |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Partiel Tickets exist beside conversations, but the product is built around the inbox rather than a ticket model with forms and custom statuses. | Oui Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Oui Inbox views with filters and bulk actions. | Oui Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Partiel Macros and keyboard shortcuts. We could not confirm a play-mode queue. | Oui Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Oui Side conversations with teammates and external email. | Oui Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Partiel Several help centres and messenger brands in one workspace; we could not confirm brand separation across addresses and rules. | Oui Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Oui An email channel on your own domain. | Oui Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Oui The most polished in-app messenger in this comparison, with product tours: ahead of us here. | Oui Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Oui WhatsApp, SMS, Facebook and Instagram. | Oui WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Partiel Voice was added to the inbox more recently; minutes are billed on top. | Oui Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Oui Mature native SDKs for iOS, Android, React Native and Flutter, and agent apps in the stores: ahead of us here. | Partiel The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Oui Workflows: a visual builder for rules, bots and routing. | Oui Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Oui SLA rules on conversations with office hours. | Oui The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Oui Assignment rules with round robin, balanced and load-based routing. | Oui Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Non confirmé We could not confirm a sandbox workspace for testing rules. | Oui A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Option payante Copilot add-on, $29 per seat / month billed annually, $35 billed monthly. | Oui Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Oui Fin, from $0.99 per outcome: a mature autonomous agent, priced per outcome rather than per resolution, and sold separately for other help desks too. | Oui Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Partiel AI summaries and AI-assisted routing. We could not confirm intent and sentiment as fields that rules can use. | Oui Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Oui A help centre with strong search inside the messenger. | Oui On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Oui Several help centres, each on its own domain. | Oui help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Oui Article translations. | Oui Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Partiel A messenger-first customer experience; no community forums. | Oui Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Oui Reports on conversations, Fin resolutions and teams. | Oui A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Partiel Custom reports on the higher plans. | Oui Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Oui Conversation ratings. | Oui CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Partiel Data export and a warehouse sync on the higher plans. | Oui Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Oui A documented REST API with a modern SDK set. | Oui An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Non Scripts written for Zendesk have to be rewritten. | Oui Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Oui An app framework with apps in the inbox. | Oui Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Oui A large app store: ahead of us here. | Partiel We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Oui SAML single sign-on, with provisioning on the higher plans. | Oui Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Oui Two-factor sign-in, and an audit log on the higher plans. | Oui TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Oui GDPR tooling and a DPA. | Oui Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Oui SOC 2 and ISO 27001 reports are published: ahead of us here. | Non Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Partiel EU hosting on Advanced and Expert annual plans, not on Essential. | Oui Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Oui US, EU and Australia: more regions than we offer. | Non EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Intercom | Sans objet Intercom is the system you are moving from. | Oui Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Intercom | Oui An internal app token reads admins, contacts, companies, conversations, tickets, tags and Help Center articles. Roles are not in the API. | Oui A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Sans objet The parallel run happens on the ChaosDesk side. | Oui Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Non No free plan; a 14-day trial. | Oui One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Oui 14 days. | Oui 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Partiel Per seat with no ticket cap, but the AI agent is billed per outcome on top of the seat. | Oui Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Non confirmé We could not confirm a published uptime SLA at list level. | Oui Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Non confirmé Migration help is not described in the plans we read. | Oui Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informations sur Intercom issues du site public de l'éditeur, vérifiées le 2026-11-09 : intercom.com/pricing, fin.ai/pricing, Intercom help: regional data hosting. « Non confirmé » signifie que nous n’avons trouvé aucune indication claire sur les pages publiques de l’éditeur le 2026-11-09, et non que la fonction est absente. Une erreur ou une information dépassée ? Dites-le-nous et nous la corrigerons.
Pourquoi les équipes quittent Intercom
Ticket-first instead of messenger-first: email, help centre and messaging on equal footing, the copilot in the plan price instead of $29 a seat, and an AI agent at $0.50 a resolution instead of $0.99 an outcome.
Email and the help centre are not second-class
Intercom is built around the messenger. If most of your volume is email with an SLA attached, a ticket-first workspace with views, forms, custom statuses and SLA policies fits the work better.
Two AI bills instead of three
Intercom prices the Copilot add-on at $29 per seat a month on annual billing and Fin from $0.99 per outcome, with other outcomes priced higher. Our copilot is in the plan and the AI agent is $0.50 per automated resolution, so a busy month is easier to predict.
The seat price itself
Advanced lists at $85 per seat a month on annual billing. ChaosDesk Pro is $27: $6,480 a year for 20 agents against $20,400, before any AI.
EU hosting without a plan condition
Intercom offers EU hosting on Advanced and Expert annual plans. Every ChaosDesk workspace is in the EU on every plan, including Free, with backups in the same region.
A Zendesk-compatible API
Teams that moved Zendesk to Intercom usually rewrote their internal tools. If you still have those scripts, /zd/api/v2 runs them again after a base URL and token change.
Ce que vous gardez en changeant
L’import depuis Intercom est intégré. Il lit seulement votre ancien compte et n’y modifie rien.
Repris automatiquement
- Teams as groups and admins as agents
- Companies, contacts and leads
- Conversation attributes and ticket types as ticket fields
- Conversations and tickets with their messages and notes
- Tags and macros
- Help Center collections and articles with their translations
À refaire à la main
- Series, outbound messages, bots and workflows
You need the access token of an internal app in the Intercom Developer Hub and your data region (US, EU or Australia). Intercom has no roles in its API, so make your admins admins again after the import.
Les points forts de Intercom
Intercom peut mieux vous convenir si ces points comptent le plus pour vous. Une comparaison honnête le dit aussi :
- Un messenger intégré aux applications soigné et des visites guidées du produit.
- Un agent IA autonome mature (Fin).
Prix catalogue de Intercom
| Offre | Facturation annuelle | Facturation mensuelle |
|---|---|---|
| Essentialles nouveaux clients se voient proposer $19 en annuel ou $29 en mensuel | $29 | $39 |
| Advanced | $85 | $99 |
| Expert | $132 | $139 |
Au 2026-11-09, consultez intercom.com/pricing pour les prix actuels. En USD, hors taxes.
- La page tarifaire d’Intercom est réglée par défaut sur la facturation annuelle ; les montants annuels et mensuels ci-dessus sont ceux que ses propres cartes d’offres affichent dans chaque réglage. Les données structurées de cette même page mélangent prix remisés et prix mensuels : ce n’est donc pas la grille tarifaire, et $0.99 est le résultat Fin le moins cher, pas le seul.
Prix catalogue de ChaosDesk
| Offre | Facturation annuelle | Facturation mensuelle |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | annuel uniquement |
Par agent et par mois, en USD, hors taxes. Détail complet des offres.
Questions sur la migration depuis Intercom
We like Fin. Why would we move?
Usually the bill. Fin starts at $0.99 per outcome and Copilot is a $29 per-seat add-on, on top of a seat price of $85 on Advanced. Our AI agent is $0.50 per automated resolution and the copilot is in the plan, so the same volume costs less. Fin is also sold on its own, so you can keep it on another help desk if you want to.
Does ChaosDesk have a messenger as good as Intercom’s?
Honest answer: no. Our messenger has bot flows, verified visitors and the AI agent, and it is in every paid plan, but Intercom’s messenger and product tours are more polished and its native mobile SDKs have shipped.
What comes over from Intercom?
Teams as groups, admins as agents, companies, contacts and leads, conversation attributes and ticket types as ticket fields, conversations and tickets with their messages and notes, tags, macros, and Help Center articles with their translations.
What has to be rebuilt by hand?
Series, outbound messages, bots and workflows. Intercom also has no roles in its API, so admins have to be promoted again after the import.
Where will our data live?
In the EU, on every plan, with backups in the same region. Intercom offers regional hosting in the US, EU and Australia, but EU hosting is tied to Advanced and Expert annual plans.
What is Intercom still better at?
The in-app messenger and product tours, a mature autonomous agent in Fin, native mobile SDKs that have already shipped, a larger app store, a choice of three regions, and published SOC 2 and ISO 27001 reports.
Prêt à laisser la facture Zendesk derrière vous ?
Commencez avec l'offre gratuite ou 14 jours d'essai de Pro. Sans carte, sans appel commercial.
Zendesk est une marque de Zendesk, Inc. Intercom sont des marques de leurs propriétaires respectifs. ChaosDesk n'est ni affilié à Zendesk, Inc. ou à tout autre éditeur cité ici, ni approuvé ou sponsorisé par eux. Les noms de produits sont utilisés uniquement pour décrire la compatibilité et comparer des informations publiques.