Vergleich
ChaosDesk vs. Intercom
Intercom setzt zuerst auf den Messenger, mit dem KI-Agenten Fin im Mittelpunkt. ChaosDesk setzt wie Zendesk zuerst auf Tickets, mit E-Mail, Hilfe-Center und Messaging gleichberechtigt und einem KI-Copilot im Tarifpreis.
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Intercom Advanced
$85
pro Agent / Monat, jährliche Abrechnung, Stand 2026-11-09
ChaosDesk Pro
$27
pro Agent / Monat, jährliche Abrechnung, KI-Copilot inklusive
68 % niedrigerer Listenpreis pro Agent
Listenpreise in USD pro Agent und Monat bei jährlicher Abrechnung. Intercom geprüft am 2026-11-09. intercom.com/pricing
Was ein Team mit 20 Agenten zahlt
Listenpreise bei jährlicher Zahlung, in US-Dollar und ohne Steuern. Intercom geprüft am 2026-11-09.
| Anbieter und Tarif | Pro Agent / Monat | Pro Jahr |
|---|---|---|
| Intercom Advanced | $85 | $20,400 |
| ChaosDesk Pro | $27 | $6,480 |
Sie behalten $13,920 pro Jahr
Stand 2026-11-09, siehe intercom.com/pricing für aktuelle Preise. USD, ohne Steuern. Alle Tarifdetails.
Auf einen Blick
| Thema | Intercom | ChaosDesk |
|---|---|---|
| Preismodell | Pro Platz und Monat, zuzüglich KI pro Ergebnis | Pro Agent und Monat; Light Agents kostenlos |
| KI-Agent | Fin, ab $0.99 pro Ergebnis; $9.99 pro Qualifizierung, $1.99 pro Sprachergebnis | $0.50 pro Lösung |
| KI-Copilot | Copilot-Zusatzpaket, $29 pro Agent / Monat bei jährlicher Abrechnung, $35 bei monatlicher Abrechnung | In jedem kostenpflichtigen Tarif enthalten (Fair Use) |
| Datenhosting in der EU | Jahrestarife Advanced und Expert | Standardmäßig EU, in jedem Tarif |
| Zendesk-kompatible API | Nein | Ja, /zd/api/v2 |
| Testphase | 14 Tage | 14 Tage Pro, ohne Karte |
Informationen zu Intercom von der öffentlichen Website des Anbieters, geprüft am 2026-11-09: intercom.com/pricing, fin.ai/pricing, Intercom help: regional data hosting. Aktuelle Angaben finden Sie dort.
Funktion für Funktion
Jede Zeile ist ein Punkt, nach dem Support-Teams entscheiden. ChaosDesk antwortet auf jeder Vergleichsseite gleich, damit sich die Seiten nicht widersprechen; die Spalte Intercom beschreibt, was der Anbieter öffentlich dokumentiert.
Die ausführliche Tabelle, die Wechselgründe und die Fragen unten sind vorläufig nur auf Englisch verfügbar.
| Funktion | Intercom | ChaosDesk |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Teilweise Tickets exist beside conversations, but the product is built around the inbox rather than a ticket model with forms and custom statuses. | Ja Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Ja Inbox views with filters and bulk actions. | Ja Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Teilweise Macros and keyboard shortcuts. We could not confirm a play-mode queue. | Ja Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Ja Side conversations with teammates and external email. | Ja Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Teilweise Several help centres and messenger brands in one workspace; we could not confirm brand separation across addresses and rules. | Ja Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Ja An email channel on your own domain. | Ja Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Ja The most polished in-app messenger in this comparison, with product tours: ahead of us here. | Ja Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Ja WhatsApp, SMS, Facebook and Instagram. | Ja WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Teilweise Voice was added to the inbox more recently; minutes are billed on top. | Ja Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Ja Mature native SDKs for iOS, Android, React Native and Flutter, and agent apps in the stores: ahead of us here. | Teilweise The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Ja Workflows: a visual builder for rules, bots and routing. | Ja Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Ja SLA rules on conversations with office hours. | Ja The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Ja Assignment rules with round robin, balanced and load-based routing. | Ja Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Nicht bestätigt We could not confirm a sandbox workspace for testing rules. | Ja A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Zusatzpaket Copilot add-on, $29 per seat / month billed annually, $35 billed monthly. | Ja Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Ja Fin, from $0.99 per outcome: a mature autonomous agent, priced per outcome rather than per resolution, and sold separately for other help desks too. | Ja Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Teilweise AI summaries and AI-assisted routing. We could not confirm intent and sentiment as fields that rules can use. | Ja Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Ja A help centre with strong search inside the messenger. | Ja On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Ja Several help centres, each on its own domain. | Ja help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Ja Article translations. | Ja Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Teilweise A messenger-first customer experience; no community forums. | Ja Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Ja Reports on conversations, Fin resolutions and teams. | Ja A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Teilweise Custom reports on the higher plans. | Ja Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Ja Conversation ratings. | Ja CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Teilweise Data export and a warehouse sync on the higher plans. | Ja Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Ja A documented REST API with a modern SDK set. | Ja An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Nein Scripts written for Zendesk have to be rewritten. | Ja Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Ja An app framework with apps in the inbox. | Ja Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Ja A large app store: ahead of us here. | Teilweise We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Ja SAML single sign-on, with provisioning on the higher plans. | Ja Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Ja Two-factor sign-in, and an audit log on the higher plans. | Ja TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Ja GDPR tooling and a DPA. | Ja Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Ja SOC 2 and ISO 27001 reports are published: ahead of us here. | Nein Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Teilweise EU hosting on Advanced and Expert annual plans, not on Essential. | Ja Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Ja US, EU and Australia: more regions than we offer. | Nein EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Intercom | Nicht zutreffend Intercom is the system you are moving from. | Ja Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Intercom | Ja An internal app token reads admins, contacts, companies, conversations, tickets, tags and Help Center articles. Roles are not in the API. | Ja A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Nicht zutreffend The parallel run happens on the ChaosDesk side. | Ja Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Nein No free plan; a 14-day trial. | Ja One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Ja 14 days. | Ja 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Teilweise Per seat with no ticket cap, but the AI agent is billed per outcome on top of the seat. | Ja Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Nicht bestätigt We could not confirm a published uptime SLA at list level. | Ja Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Nicht bestätigt Migration help is not described in the plans we read. | Ja Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informationen zu Intercom von der öffentlichen Website des Anbieters, geprüft am 2026-11-09: intercom.com/pricing, fin.ai/pricing, Intercom help: regional data hosting. „Nicht bestätigt“ heißt: Wir haben am 2026-11-09 auf den öffentlichen Seiten des Anbieters keine klare Aussage gefunden, nicht, dass die Funktion fehlt. Ist hier etwas falsch oder veraltet? Schreiben Sie uns, wir korrigieren es.
Warum Teams von Intercom wechseln
Ticket-first instead of messenger-first: email, help centre and messaging on equal footing, the copilot in the plan price instead of $29 a seat, and an AI agent at $0.50 a resolution instead of $0.99 an outcome.
Email and the help centre are not second-class
Intercom is built around the messenger. If most of your volume is email with an SLA attached, a ticket-first workspace with views, forms, custom statuses and SLA policies fits the work better.
Two AI bills instead of three
Intercom prices the Copilot add-on at $29 per seat a month on annual billing and Fin from $0.99 per outcome, with other outcomes priced higher. Our copilot is in the plan and the AI agent is $0.50 per automated resolution, so a busy month is easier to predict.
The seat price itself
Advanced lists at $85 per seat a month on annual billing. ChaosDesk Pro is $27: $6,480 a year for 20 agents against $20,400, before any AI.
EU hosting without a plan condition
Intercom offers EU hosting on Advanced and Expert annual plans. Every ChaosDesk workspace is in the EU on every plan, including Free, with backups in the same region.
A Zendesk-compatible API
Teams that moved Zendesk to Intercom usually rewrote their internal tools. If you still have those scripts, /zd/api/v2 runs them again after a base URL and token change.
Was beim Umzug bleibt
Der Import aus Intercom ist eingebaut. Er liest Ihr altes Konto nur und ändert dort nichts.
Kommt automatisch mit
- Teams as groups and admins as agents
- Companies, contacts and leads
- Conversation attributes and ticket types as ticket fields
- Conversations and tickets with their messages and notes
- Tags and macros
- Help Center collections and articles with their translations
Von Hand nachbauen
- Series, outbound messages, bots and workflows
You need the access token of an internal app in the Intercom Developer Hub and your data region (US, EU or Australia). Intercom has no roles in its API, so make your admins admins again after the import.
Wo Intercom stark ist
Intercom passt möglicherweise besser zu Ihnen, wenn Ihnen diese Punkte am wichtigsten sind. Ein fairer Vergleich sagt auch das:
- Ein ausgefeilter In-App-Messenger und Produkttouren.
- Ein ausgereifter autonomer KI-Agent (Fin).
Listenpreise von Intercom
| Tarif | Jährliche Abrechnung | Monatliche Abrechnung |
|---|---|---|
| EssentialNeukunden werden $19 jährlich oder $29 monatlich angeboten | $29 | $39 |
| Advanced | $85 | $99 |
| Expert | $132 | $139 |
Stand 2026-11-09, siehe intercom.com/pricing für aktuelle Preise. USD, ohne Steuern.
- Die Preisseite von Intercom steht standardmäßig auf jährlicher Abrechnung; die Jahres- und Monatszahlen oben sind die, die die Tarifkarten in der jeweiligen Einstellung zeigen. Die strukturierten Daten derselben Seite mischen rabattierte und monatliche Preise und sind deshalb keine Tarifübersicht; $0.99 ist das günstigste Fin-Ergebnis, nicht das einzige.
Listenpreise von ChaosDesk
| Tarif | Jährliche Abrechnung | Monatliche Abrechnung |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | nur jährlich |
Pro Agent und Monat, USD, ohne Steuern. Alle Tarifdetails.
Fragen zum Wechsel von Intercom
We like Fin. Why would we move?
Usually the bill. Fin starts at $0.99 per outcome and Copilot is a $29 per-seat add-on, on top of a seat price of $85 on Advanced. Our AI agent is $0.50 per automated resolution and the copilot is in the plan, so the same volume costs less. Fin is also sold on its own, so you can keep it on another help desk if you want to.
Does ChaosDesk have a messenger as good as Intercom’s?
Honest answer: no. Our messenger has bot flows, verified visitors and the AI agent, and it is in every paid plan, but Intercom’s messenger and product tours are more polished and its native mobile SDKs have shipped.
What comes over from Intercom?
Teams as groups, admins as agents, companies, contacts and leads, conversation attributes and ticket types as ticket fields, conversations and tickets with their messages and notes, tags, macros, and Help Center articles with their translations.
What has to be rebuilt by hand?
Series, outbound messages, bots and workflows. Intercom also has no roles in its API, so admins have to be promoted again after the import.
Where will our data live?
In the EU, on every plan, with backups in the same region. Intercom offers regional hosting in the US, EU and Australia, but EU hosting is tied to Advanced and Expert annual plans.
What is Intercom still better at?
The in-app messenger and product tours, a mature autonomous agent in Fin, native mobile SDKs that have already shipped, a larger app store, a choice of three regions, and published SOC 2 and ISO 27001 reports.
Bereit, die Zendesk-Rechnung hinter sich zu lassen?
Starten Sie mit dem kostenlosen Tarif oder 14 Tagen Pro. Keine Karte, kein Verkaufsgespräch.
Zendesk ist eine Marke von Zendesk, Inc. Intercom sind Marken ihrer jeweiligen Inhaber. ChaosDesk ist weder mit Zendesk, Inc. noch mit einem anderen hier genannten Anbieter verbunden und wird von diesen weder unterstützt noch gesponsert. Produktnamen werden nur verwendet, um Kompatibilität zu beschreiben und öffentlich verfügbare Informationen zu vergleichen.