Vergleich
ChaosDesk vs. Help Scout
Help Scout ist ein Helpdesk im Stil eines gemeinsamen Posteingangs, mit dem der Einstieg einfach ist. ChaosDesk ist für Teams gebaut, die ein vollständiges Ticketmodell brauchen: SLAs, komplexe Trigger, mehrere Marken, Formulare und eine Zendesk-kompatible API.
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Help Scout Plus
$45
pro Agent / Monat, jährliche Abrechnung, Stand 2026-11-09
ChaosDesk Pro
$27
pro Agent / Monat, jährliche Abrechnung, KI-Copilot inklusive
40 % niedrigerer Listenpreis pro Agent
Listenpreise in USD pro Agent und Monat bei jährlicher Abrechnung. Help Scout geprüft am 2026-11-09. helpscout.com/pricing
Was ein Team mit 20 Agenten zahlt
Listenpreise bei jährlicher Zahlung, in US-Dollar und ohne Steuern. Help Scout geprüft am 2026-11-09.
| Anbieter und Tarif | Pro Agent / Monat | Pro Jahr |
|---|---|---|
| Help Scout Plus | $45 | $10,800 |
| ChaosDesk Pro | $27 | $6,480 |
Sie behalten $4,320 pro Jahr
Help Scout prices per user per month. $45 is the Plus price on annual billing; billed monthly it is $54.
Stand 2026-11-09, siehe helpscout.com/pricing für aktuelle Preise. USD, ohne Steuern. Alle Tarifdetails.
Auf einen Blick
| Thema | Help Scout | ChaosDesk |
|---|---|---|
| Preismodell | Pro Benutzer und Monat | Pro Agent und Monat; Light Agents kostenlos |
| Ticketmodell | Gemeinsamer Posteingang (Konversationen) | Tickets mit Status, Formularen, Feldern und SLAs |
| Generative KI | AI Assist, Drafts und Summarize enthalten; das Zusatzpaket Envoy löst für $0.75 pro Lösung | Copilot in jedem kostenpflichtigen Tarif enthalten (Fair Use) |
| Zendesk-kompatible API | Nein | Ja, /zd/api/v2 |
| Testphase | 15 Tage für Standard und Plus, ohne Karte; Pro über eine Demo | 14 Tage Pro, ohne Karte |
Informationen zu Help Scout von der öffentlichen Website des Anbieters, geprüft am 2026-11-09: helpscout.com/pricing. Aktuelle Angaben finden Sie dort.
Funktion für Funktion
Jede Zeile ist ein Punkt, nach dem Support-Teams entscheiden. ChaosDesk antwortet auf jeder Vergleichsseite gleich, damit sich die Seiten nicht widersprechen; die Spalte Help Scout beschreibt, was der Anbieter öffentlich dokumentiert.
Die ausführliche Tabelle, die Wechselgründe und die Fragen unten sind vorläufig nur auf Englisch verfügbar.
| Funktion | Help Scout | ChaosDesk |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Teilweise Conversations with active, pending and closed states and custom fields; not ticket forms, custom statuses or SLA policies. | Ja Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Teilweise Folders and saved searches rather than views with live counts and bulk macros. | Ja Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Teilweise Saved replies and workflows. We could not confirm a play-mode queue. | Ja Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Nicht bestätigt We could not confirm a side-conversation equivalent on the vendor’s public pages. | Ja Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Teilweise Several mailboxes, each with its own address and Docs site, rather than a brand model across rules and forms. | Ja Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Ja Several mailboxes on your own domain, in a calm email-like interface: ahead of us on feel. | Ja Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Ja The Beacon widget with chat, help articles and a contact form. | Ja Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Nicht bestätigt We could not confirm WhatsApp or social messaging channels on the pages we read. | Ja WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Nein No telephony channel in the product. | Ja Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Teilweise Agent apps for iOS and Android; the widget runs in your own app through JavaScript rather than a native SDK. | Teilweise The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Ja Workflows, manual and automatic, with conditions and actions. | Ja Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Nein No SLA policy model with business hours and holidays; workflows can escalate on elapsed time. | Ja The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Teilweise Assignment through workflows and teams. We could not confirm skills-based routing. | Ja Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Nicht bestätigt We could not confirm a sandbox or rule simulation. | Ja A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Ja AI Assist, AI Drafts and Summarize are included in the plans. | Ja Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Ja The Envoy add-on resolves conversations at $0.75 per resolution, charged once per conversation, with a monthly cap you set. | Ja Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Nicht bestätigt We could not confirm intent and sentiment as fields that rules can use. | Ja Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Ja Docs sites with search. | Ja On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Ja A Docs site per mailbox on your own domain. | Ja help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Nicht bestätigt We could not confirm per-article translations. | Ja Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Teilweise Customers can see their own conversations when signed in; no community forums. | Ja Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Ja Reports on conversations, happiness and Docs. | Ja A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Teilweise Fixed report views rather than a report builder with your own metrics. | Ja Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Ja Happiness ratings. | Ja CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Teilweise Through the API or a third-party connector. | Ja Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Ja A documented REST API with OAuth. | Ja An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Nein Scripts written for Zendesk have to be rewritten. | Ja Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Teilweise Integrations and a sidebar app API rather than a full app framework. | Ja Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Teilweise An app directory, smaller than the suite vendors in this comparison. | Teilweise We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Teilweise SAML single sign-on on the higher plans. | Ja Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Teilweise Two-factor sign-in. We could not confirm an exportable audit log. | Ja TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Ja GDPR tooling and a DPA. | Ja Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Ja A SOC 2 report is published: ahead of us here. | Nein Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Nicht bestätigt We could not find an official statement on EU data hosting. | Ja Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Nicht bestätigt Not stated on the pages we read. | Nein EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Help Scout | Nicht zutreffend Help Scout is the system you are moving from. | Ja Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Help Scout | Ja An app you create yourself reads every mailbox that user can see, and a Docs API key adds the articles. | Ja A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Nicht zutreffend The parallel run happens on the ChaosDesk side. | Ja Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Ja Yes, up to 5 users: more generous than our single agent. | Ja One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Ja 15 days on Standard and Plus without a card; Pro by demo. | Ja 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Ja Per user with no ticket cap. | Ja Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Nicht bestätigt We could not confirm a published uptime SLA on the pages we read. | Ja Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Nicht bestätigt Migration help is not described in the plans we read. | Ja Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informationen zu Help Scout von der öffentlichen Website des Anbieters, geprüft am 2026-11-09: helpscout.com/pricing. „Nicht bestätigt“ heißt: Wir haben am 2026-11-09 auf den öffentlichen Seiten des Anbieters keine klare Aussage gefunden, nicht, dass die Funktion fehlt. Ist hier etwas falsch oder veraltet? Schreiben Sie uns, wir korrigieren es.
Warum Teams von Help Scout wechseln
Keep the calm inbox and add the ticketing you have outgrown: SLA policies with business hours, forms, custom statuses, brands, skills-based routing and a Zendesk-compatible API, with your conversations and Docs imported.
The inbox stopped being enough
The usual trigger is an SLA a customer asked for, a second brand, or a form with conditional fields. ChaosDesk has SLA policies with business hours and holidays, custom statuses, conditional forms and up to 300 brands.
Rules that can carry a process
Triggers on every update, automations on time, group SLAs, skills-based routing, approvals and side conversations with other teams, with a sandbox to try a rule before it goes live.
Reporting you can build yourself
Pick metrics and attributes, filter, group and drill down to the tickets behind a number, then schedule it by email. QA scorecards, AI scoring of every conversation and workforce management come with Pro.
A price that does not climb with the features
Everything above is on our Pro plan at $27 per agent a month on annual billing. Help Scout lists Plus at $45 and Pro at $75 per user a month on annual billing: $10,800 a year for 20 agents on Plus against $6,480 here.
Your conversations and Docs come with you
Mailboxes become groups and brands, teams become groups, users become agents, saved replies become macros, conversations become tickets with their threads, and Docs becomes your help centre.
Was beim Umzug bleibt
Der Import aus Help Scout ist eingebaut. Er liest Ihr altes Konto nur und ändert dort nichts.
Kommt automatisch mit
- Mailboxes as groups, and as brands when you have more than one
- Teams as groups and users as agents
- Customers and custom fields
- Saved replies as macros
- Conversations with their threads, as tickets
- Docs collections, categories and articles as your help centre
Von Hand nachbauen
- Help Scout workflows: the report lists each one to rebuild as a trigger, automation or macro
You create the app yourself under My Apps, so no new billing relationship is needed; a Docs API key adds the articles. Help Scout allows 200 requests a minute per account (400 on Plus), and the importer lets you lower the rate so your team can keep working.
Wo Help Scout stark ist
Help Scout passt möglicherweise besser zu Ihnen, wenn Ihnen diese Punkte am wichtigsten sind. Ein fairer Vergleich sagt auch das:
- Eine ruhige, E-Mail-ähnliche Oberfläche, mit der kleine Teams schnell zurechtkommen.
- Kostenloser Tarif für bis zu 5 Benutzer.
Listenpreise von Help Scout
| Tarif | Jährliche Abrechnung | Monatliche Abrechnung |
|---|---|---|
| Freebis zu 5 Benutzer | $0 | $0 |
| Standardpro Benutzer | $25 | $30 |
| Pluspro Benutzer | $45 | $54 |
| Propro Benutzer | $75 | $90 |
Stand 2026-11-09, siehe helpscout.com/pricing für aktuelle Preise. USD, ohne Steuern.
- Die Preisseite von Help Scout zeigt pro Tarif einen Preis hinter einem Monats-/Jahresschalter mit der Angabe „-16 %“; die Jahreszahlen oben sind die standardmäßig angezeigten, die Monatszahlen dieselben Preise ohne diesen Rabatt. Die Seite sagt nichts zu Steuern, und wir konnten weiterhin keine offizielle Aussage zum Datenhosting in der EU finden.
Listenpreise von ChaosDesk
| Tarif | Jährliche Abrechnung | Monatliche Abrechnung |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | nur jährlich |
Pro Agent und Monat, USD, ohne Steuern. Alle Tarifdetails.
Fragen zum Wechsel von Help Scout
Is ChaosDesk not much heavier than Help Scout?
It has more in it, but the workspace is built to stay quiet: views, tabs, macros and keyboard shortcuts, with the advanced parts (forms, SLAs, routing) switched on only when an admin sets them up.
What comes over from Help Scout?
Mailboxes as groups and brands, teams as groups, users as agents, customers, custom fields, saved replies as macros, conversations with their threads as tickets, and Docs as your help centre.
What has to be rebuilt by hand?
Help Scout workflows. The dry-run report lists each one so you can rebuild it as a trigger, automation or macro.
Do we lose the simple, email-like feel?
Agents still read a thread and reply. What changes is what the system can do around it: statuses, SLAs, forms and reports. Light agents who only need to read or comment are free.
What is Help Scout still better at?
A calm, email-like interface that small teams pick up in an afternoon, a free plan for up to five users against our one agent, and a simpler setup when you do not need SLAs, forms or brands. We also could not find an official statement on EU data hosting for Help Scout, which may matter to you in either direction.
Bereit, die Zendesk-Rechnung hinter sich zu lassen?
Starten Sie mit dem kostenlosen Tarif oder 14 Tagen Pro. Keine Karte, kein Verkaufsgespräch.
Zendesk ist eine Marke von Zendesk, Inc. Help Scout sind Marken ihrer jeweiligen Inhaber. ChaosDesk ist weder mit Zendesk, Inc. noch mit einem anderen hier genannten Anbieter verbunden und wird von diesen weder unterstützt noch gesponsert. Produktnamen werden nur verwendet, um Kompatibilität zu beschreiben und öffentlich verfügbare Informationen zu vergleichen.