Comparar
ChaosDesk vs Help Scout
O Help Scout é um helpdesk no estilo de caixa de entrada compartilhada, simples para começar. O ChaosDesk foi feito para equipes que precisam de um modelo completo de tickets: SLAs, gatilhos complexos, várias marcas, formulários e uma API compatível com o Zendesk.
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Help Scout Plus
$45
por agente / mês, cobrança anual, em 2026-11-09
ChaosDesk Pro
$27
por agente / mês, cobrança anual, copiloto de IA incluído
Preço de tabela 40 % mais baixo por agente
Preços de tabela em USD por agente e mês, faturação anual. Help Scout verificado em 2026-11-09. helpscout.com/pricing
Quanto paga uma equipe de 20 agentes
Preços de tabela com cobrança anual, em dólares americanos e sem impostos. Help Scout verificado em 2026-11-09.
| Fornecedor e plano | Por agente / mês | Por ano |
|---|---|---|
| Help Scout Plus | $45 | $10,800 |
| ChaosDesk Pro | $27 | $6,480 |
Você fica com $4,320 por ano
Help Scout prices per user per month. $45 is the Plus price on annual billing; billed monthly it is $54.
Em 2026-11-09, consulte helpscout.com/pricing para os preços atuais. Em USD, sem impostos. Detalhes completos dos planos.
Em resumo
| Tema | Help Scout | ChaosDesk |
|---|---|---|
| Modelo de preços | Por usuário e por mês | Por agente e por mês; agentes light gratuitos |
| Modelo de tickets | Caixa de entrada compartilhada (conversas) | Tickets com status, formulários, campos e SLAs |
| IA generativa | AI Assist, Drafts e Summarize incluídos; o complemento Envoy resolve a $0.75 por resolução | Copiloto incluído em todos os planos pagos (uso justo) |
| API compatível com o Zendesk | Não | Sim, /zd/api/v2 |
| Teste | 15 dias no Standard e no Plus, sem cartão; Pro mediante demonstração | 14 dias do Pro, sem cartão |
Informações sobre Help Scout retiradas do site público do fornecedor, verificadas em 2026-11-09: helpscout.com/pricing. Consulte lá os detalhes atuais.
Recurso por recurso
Cada linha é um ponto que decide a escolha de uma equipe de suporte. O ChaosDesk responde da mesma forma em todas as páginas de comparação, para que elas não se contradigam; a coluna Help Scout descreve o que o fornecedor documenta publicamente.
A tabela detalhada, os motivos para mudar e as perguntas abaixo estão por enquanto apenas em inglês.
| Recurso | Help Scout | ChaosDesk |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Parcial Conversations with active, pending and closed states and custom fields; not ticket forms, custom statuses or SLA policies. | Sim Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Parcial Folders and saved searches rather than views with live counts and bulk macros. | Sim Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Parcial Saved replies and workflows. We could not confirm a play-mode queue. | Sim Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Não confirmado We could not confirm a side-conversation equivalent on the vendor’s public pages. | Sim Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Parcial Several mailboxes, each with its own address and Docs site, rather than a brand model across rules and forms. | Sim Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Sim Several mailboxes on your own domain, in a calm email-like interface: ahead of us on feel. | Sim Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Sim The Beacon widget with chat, help articles and a contact form. | Sim Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Não confirmado We could not confirm WhatsApp or social messaging channels on the pages we read. | Sim WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Não No telephony channel in the product. | Sim Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Parcial Agent apps for iOS and Android; the widget runs in your own app through JavaScript rather than a native SDK. | Parcial The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Sim Workflows, manual and automatic, with conditions and actions. | Sim Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Não No SLA policy model with business hours and holidays; workflows can escalate on elapsed time. | Sim The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Parcial Assignment through workflows and teams. We could not confirm skills-based routing. | Sim Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Não confirmado We could not confirm a sandbox or rule simulation. | Sim A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Sim AI Assist, AI Drafts and Summarize are included in the plans. | Sim Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Sim The Envoy add-on resolves conversations at $0.75 per resolution, charged once per conversation, with a monthly cap you set. | Sim Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Não confirmado We could not confirm intent and sentiment as fields that rules can use. | Sim Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Sim Docs sites with search. | Sim On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Sim A Docs site per mailbox on your own domain. | Sim help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Não confirmado We could not confirm per-article translations. | Sim Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Parcial Customers can see their own conversations when signed in; no community forums. | Sim Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Sim Reports on conversations, happiness and Docs. | Sim A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Parcial Fixed report views rather than a report builder with your own metrics. | Sim Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Sim Happiness ratings. | Sim CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Parcial Through the API or a third-party connector. | Sim Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Sim A documented REST API with OAuth. | Sim An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Não Scripts written for Zendesk have to be rewritten. | Sim Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Parcial Integrations and a sidebar app API rather than a full app framework. | Sim Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Parcial An app directory, smaller than the suite vendors in this comparison. | Parcial We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Parcial SAML single sign-on on the higher plans. | Sim Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Parcial Two-factor sign-in. We could not confirm an exportable audit log. | Sim TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Sim GDPR tooling and a DPA. | Sim Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Sim A SOC 2 report is published: ahead of us here. | Não Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Não confirmado We could not find an official statement on EU data hosting. | Sim Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Não confirmado Not stated on the pages we read. | Não EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Help Scout | Não se aplica Help Scout is the system you are moving from. | Sim Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Help Scout | Sim An app you create yourself reads every mailbox that user can see, and a Docs API key adds the articles. | Sim A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Não se aplica The parallel run happens on the ChaosDesk side. | Sim Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Sim Yes, up to 5 users: more generous than our single agent. | Sim One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Sim 15 days on Standard and Plus without a card; Pro by demo. | Sim 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Sim Per user with no ticket cap. | Sim Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Não confirmado We could not confirm a published uptime SLA on the pages we read. | Sim Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Não confirmado Migration help is not described in the plans we read. | Sim Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informações sobre Help Scout retiradas do site público do fornecedor, verificadas em 2026-11-09: helpscout.com/pricing. "Não confirmado" quer dizer que não encontramos uma informação clara nas páginas públicas do fornecedor quando as lemos em 2026-11-09, e não que o recurso não exista. Encontrou algo errado ou desatualizado? Avise-nos e vamos corrigir.
Por que as equipes saem da Help Scout
Keep the calm inbox and add the ticketing you have outgrown: SLA policies with business hours, forms, custom statuses, brands, skills-based routing and a Zendesk-compatible API, with your conversations and Docs imported.
The inbox stopped being enough
The usual trigger is an SLA a customer asked for, a second brand, or a form with conditional fields. ChaosDesk has SLA policies with business hours and holidays, custom statuses, conditional forms and up to 300 brands.
Rules that can carry a process
Triggers on every update, automations on time, group SLAs, skills-based routing, approvals and side conversations with other teams, with a sandbox to try a rule before it goes live.
Reporting you can build yourself
Pick metrics and attributes, filter, group and drill down to the tickets behind a number, then schedule it by email. QA scorecards, AI scoring of every conversation and workforce management come with Pro.
A price that does not climb with the features
Everything above is on our Pro plan at $27 per agent a month on annual billing. Help Scout lists Plus at $45 and Pro at $75 per user a month on annual billing: $10,800 a year for 20 agents on Plus against $6,480 here.
Your conversations and Docs come with you
Mailboxes become groups and brands, teams become groups, users become agents, saved replies become macros, conversations become tickets with their threads, and Docs becomes your help centre.
O que você mantém na mudança
A importação da Help Scout é integrada. Ela apenas lê a sua conta antiga; nunca altera nada lá.
Vem automaticamente
- Mailboxes as groups, and as brands when you have more than one
- Teams as groups and users as agents
- Customers and custom fields
- Saved replies as macros
- Conversations with their threads, as tickets
- Docs collections, categories and articles as your help centre
Refazer à mão
- Help Scout workflows: the report lists each one to rebuild as a trigger, automation or macro
You create the app yourself under My Apps, so no new billing relationship is needed; a Docs API key adds the articles. Help Scout allows 200 requests a minute per account (400 on Plus), and the importer lets you lower the rate so your team can keep working.
Onde Help Scout se destaca
Help Scout pode ser a melhor escolha se estes pontos forem os mais importantes para você. Uma comparação justa também diz isto:
- Uma interface tranquila, parecida com um e-mail, que equipes pequenas aprendem rapidamente.
- Plano gratuito para até 5 usuários.
Preços de tabela de Help Scout
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Freeaté 5 usuários | $0 | $0 |
| Standardpor usuário | $25 | $30 |
| Pluspor usuário | $45 | $54 |
| Propor usuário | $75 | $90 |
Em 2026-11-09, consulte helpscout.com/pricing para os preços atuais. Em USD, sem impostos.
- A página de preços do Help Scout mostra um preço por plano atrás de um seletor mensal/anual com a marca “-16 %”; os valores anuais acima são os exibidos por padrão e os mensais são os mesmos preços sem esse desconto. A página não diz nada sobre impostos e continuamos sem encontrar uma declaração oficial sobre hospedagem de dados na UE.
Preços de tabela do ChaosDesk
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | somente anual |
Por agente e por mês, em USD, sem impostos. Detalhes completos dos planos.
Perguntas sobre sair da Help Scout
Is ChaosDesk not much heavier than Help Scout?
It has more in it, but the workspace is built to stay quiet: views, tabs, macros and keyboard shortcuts, with the advanced parts (forms, SLAs, routing) switched on only when an admin sets them up.
What comes over from Help Scout?
Mailboxes as groups and brands, teams as groups, users as agents, customers, custom fields, saved replies as macros, conversations with their threads as tickets, and Docs as your help centre.
What has to be rebuilt by hand?
Help Scout workflows. The dry-run report lists each one so you can rebuild it as a trigger, automation or macro.
Do we lose the simple, email-like feel?
Agents still read a thread and reply. What changes is what the system can do around it: statuses, SLAs, forms and reports. Light agents who only need to read or comment are free.
What is Help Scout still better at?
A calm, email-like interface that small teams pick up in an afternoon, a free plan for up to five users against our one agent, and a simpler setup when you do not need SLAs, forms or brands. We also could not find an official statement on EU data hosting for Help Scout, which may matter to you in either direction.
Pronto para deixar a conta do Zendesk para trás?
Comece com o plano gratuito ou com 14 dias de teste do Pro. Sem cartão e sem ligação de vendas.
Zendesk é uma marca da Zendesk, Inc. Help Scout são marcas dos respectivos titulares. O ChaosDesk não é afiliado, endossado nem patrocinado pela Zendesk, Inc. nem por qualquer outro fornecedor aqui mencionado. Os nomes de produtos são usados apenas para descrever a compatibilidade e comparar informações publicamente disponíveis.