Comparar
ChaosDesk vs Front
O Front é uma caixa de entrada compartilhada construída em torno do e-mail, com colaboração por cima. O ChaosDesk é um sistema de tickets completo como o Zendesk: formulários, campos, SLAs, gatilhos, uma central de ajuda e uma API compatível com o Zendesk, a um preço menor por agente.
Esta página foi traduzida automaticamente e ainda não foi revisada por um falante nativo. Em caso de dúvida, vale a versão em inglês. Ler em inglês
Front Professional
$65
por agente / mês, cobrança anual, em 2026-11-09
ChaosDesk Pro
$27
por agente / mês, cobrança anual, copiloto de IA incluído
Preço de tabela 58 % mais baixo por agente
Preços de tabela em USD por agente e mês, faturação anual. Front verificado em 2026-11-09. front.com/pricing
Quanto paga uma equipe de 20 agentes
Preços de tabela com cobrança anual, em dólares americanos e sem impostos. Front verificado em 2026-11-09.
| Fornecedor e plano | Por agente / mês | Por ano |
|---|---|---|
| Front Professional | $65 | $15,600 |
| ChaosDesk Pro | $27 | $6,480 |
Você fica com $9,120 por ano
Em 2026-11-09, consulte front.com/pricing para os preços atuais. Em USD, sem impostos. Detalhes completos dos planos.
Em resumo
| Tema | Front | ChaosDesk |
|---|---|---|
| Modelo de preços | Por licença e por mês, com limite de licenças por plano | Por agente e por mês; agentes light gratuitos |
| Plano gratuito | Não (teste de 14 dias do Professional, sem cartão) | Sim, 1 agente |
| Limites de licenças | Starter até 10 licenças, Professional até 50 | Sem limite de licenças em nenhum plano pago |
| Copiloto de IA | Complemento Copilot, $20 por licença / mês no Starter e no Professional, incluído no Enterprise | Incluído em todos os planos pagos (uso justo) |
| Agente de IA | Autopilot, por resultado: $0.39 por transferência, $0.89 por resolução | $0.50 por resolução |
| API compatível com o Zendesk | Não | Sim, /zd/api/v2 |
Informações sobre Front retiradas do site público do fornecedor, verificadas em 2026-11-09: front.com/pricing. Consulte lá os detalhes atuais.
Recurso por recurso
Cada linha é um ponto que decide a escolha de uma equipe de suporte. O ChaosDesk responde da mesma forma em todas as páginas de comparação, para que elas não se contradigam; a coluna Front descreve o que o fornecedor documenta publicamente.
A tabela detalhada, os motivos para mudar e as perguntas abaixo estão por enquanto apenas em inglês.
| Recurso | Front | ChaosDesk |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Parcial A shared inbox with tags and custom fields rather than a ticket model with forms, custom statuses and SLA policies. | Sim Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Parcial Inboxes, tags and rules rather than views with live counts and bulk macros. | Sim Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Parcial Message templates and rules. We could not confirm a play-mode queue. | Sim Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Sim Discussions and comments beside the customer thread: one of Front’s strengths. | Sim Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Parcial Several shared inboxes with their own addresses; brand separation is inbox-shaped. | Sim Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Sim The best email-client feel in this comparison for teams moving off shared Gmail or Outlook. | Sim Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Sim A chat widget for your site. | Sim Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Sim WhatsApp, SMS, Facebook and Instagram channels. | Sim WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Parcial Calls through telephony integrations. We could not confirm a built-in browser phone with a menu and recordings. | Sim Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Parcial Agent apps for iOS and Android. We could not confirm a messenger SDK for your own app. | Parcial The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Sim Rules with conditions and actions, and a rule builder. | Sim Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Parcial SLA rules on conversations. We could not confirm the full policy model with business hours and holidays. | Sim The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Sim Load balancing and assignment rules. | Sim Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Não confirmado We could not confirm a sandbox or rule simulation. | Sim A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Pacote adicional Copilot add-on, $20 per seat / month on Starter and Professional, included in Enterprise. | Sim Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Pacote adicional Autopilot, priced by outcome: $0.39 for a handoff and $0.89 for a resolution, charged once per conversation at the highest outcome reached. | Sim Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Parcial AI tagging and summaries. We could not confirm intent and sentiment as fields that rules can use. | Sim Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Sim A knowledge base with search. | Sim On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Parcial A knowledge base on your own domain. We could not confirm one per brand. | Sim help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Não confirmado We could not confirm per-article translations. | Sim Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Não confirmado We could not confirm a request portal with My requests or community forums. | Sim Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Sim Analytics on conversations, teams and SLAs. | Sim A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Parcial Fixed analytics and exports rather than a report builder with your own metrics. | Sim Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Sim Customer satisfaction surveys. | Sim CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Parcial Through the API or a connector. | Sim Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Sim A documented REST API. | Sim An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Não Scripts written for Zendesk have to be rewritten. | Sim Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Sim An app platform with plugins in the sidebar. | Sim Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Sim A solid app directory, strongest around email and CRM: ahead of us here. | Parcial We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Sim SAML single sign-on, with provisioning on the higher plans. | Sim Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Sim Two-factor sign-in, and an audit log on the higher plans. | Sim TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Sim GDPR tooling and a DPA. | Sim Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Sim A SOC 2 report is published: ahead of us here. | Não Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Não confirmado We could not confirm an EU hosting option on the pages we read. | Sim Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Não confirmado Not stated on the pages we read. | Não EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Front | Não se aplica Front is the system you are moving from. | Sim Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Front | Parcial A company-admin token reads shared inboxes, teammates, contacts, templates and conversations. Private inboxes and rules are not available through the API. | Sim A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Não se aplica The parallel run happens on the ChaosDesk side. | Sim Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Não No free plan; a 14-day trial of Professional without a card. | Sim One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Sim 14 days of Professional, no card. | Sim 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Parcial Starter is capped at 10 seats and Professional at 50, so growth forces a plan change. | Sim Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Não confirmado We could not confirm a published uptime SLA on the pages we read. | Sim Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Não confirmado Migration help is not described in the plans we read. | Sim Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informações sobre Front retiradas do site público do fornecedor, verificadas em 2026-11-09: front.com/pricing. "Não confirmado" quer dizer que não encontramos uma informação clara nas páginas públicas do fornecedor quando as lemos em 2026-11-09, e não que o recurso não exista. Encontrou algo errado ou desatualizado? Avise-nos e vamos corrigir.
Por que as equipes saem da Front
A full ticketing system instead of a shared inbox — forms, fields, SLA policies, triggers, a help centre and a Zendesk-compatible API — with no seat caps and no copilot add-on.
Seat caps decide your plan for you
Front caps Starter at 10 seats and Professional at 50, so hiring moves you up a tier. ChaosDesk has no seat caps on any paid plan: the plan is about features, not headcount.
A ticket model, not a tidy inbox
Conditional ticket forms, custom fields and statuses, SLA policies with business hours and holidays, group SLAs, approvals and skills-based routing. Front is excellent at shared email; this is the layer above it.
A help centre that belongs to the same product
Articles per brand in as many languages as you support, on your own domain, with request forms, My requests, community forums and AI answers in search, from the Free plan up.
The copilot is not an add-on
Front prices Copilot at $20 per seat a month on Starter and Professional. Ours is in every paid plan under a fair-use allowance, and the autonomous agent is $0.50 per automated resolution.
Lower per seat, too
Professional lists at $65 per seat a month on annual billing ($85 monthly). ChaosDesk Pro is $27: $6,480 a year for 20 agents against $15,600.
O que você mantém na mudança
A importação da Front é integrada. Ela apenas lê a sua conta antiga; nunca altera nada lá.
Vem automaticamente
- Shared inboxes as groups and teammates as agents
- Contacts
- Message templates as macros
- Conversations with their messages and internal comments
Refazer à mão
- Front rules, rebuilt as triggers: they are not available through the Front API
Private inboxes are not shared through the Front API and cannot be imported. A conversation that sits in several inboxes is imported once. You need an API token created by a company admin.
Onde Front se destaca
Front pode ser a melhor escolha se estes pontos forem os mais importantes para você. Uma comparação justa também diz isto:
- Uma experiência de cliente de e-mail que equipes vindas de caixas de entrada compartilhadas do Gmail ou do Outlook aprendem rapidamente.
- Colaboração interna forte em mensagens compartilhadas.
Preços de tabela de Front
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Starteraté 10 licenças | $25 | $35 |
| Professionalaté 50 licenças | $65 | $85 |
| Enterpriseannual billing only | $105 | - |
Em 2026-11-09, consulte front.com/pricing para os preços atuais. Em USD, sem impostos.
- A página de preços do Front mostra preços anuais por padrão; os valores mensais acima estão atrás do seu próprio seletor de cobrança, e o Enterprise só é vendido com cobrança anual.
- O Front cobra o Autopilot por resultado: $0.39 por uma transferência e $0.89 por uma resolução. Só o nível de resolução é a mesma unidade que o nosso preço por resolução.
Preços de tabela do ChaosDesk
| Plano | Cobrança anual | Cobrança mensal |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | somente anual |
Por agente e por mês, em USD, sem impostos. Detalhes completos dos planos.
Perguntas sobre sair da Front
Will the team miss Front’s collaboration?
Front’s discussions and comments on a shared message are genuinely good. ChaosDesk covers the same ground with internal notes, @mentions, collision detection and side conversations to other teams by email, Slack or Microsoft Teams, inside a ticket model.
What comes over from Front?
Shared inboxes as groups, teammates as agents, contacts, message templates as macros, and conversations with their messages and internal comments. A conversation in several inboxes is imported once.
What does not come over?
Private inboxes, because Front does not share them through its API, and rules, which are not available through the API either and have to be rebuilt as triggers. The dry-run report shows exactly what the import found.
How do the AI prices compare?
Front prices Copilot at $20 per seat a month on Starter and Professional, and Autopilot by outcome: $0.39 when it hands a conversation to your team and $0.89 when it resolves one itself. Our copilot is in the plan, and the AI agent is $0.50 per automated resolution, with no charge for a hand-off.
What is Front still better at?
The email-client feel for teams moving off shared Gmail or Outlook, collaboration on a shared message, a strong app directory around email and CRM, and a published SOC 2 report. We also could not confirm an EU hosting option for Front, which may matter to you in either direction.
Pronto para deixar a conta do Zendesk para trás?
Comece com o plano gratuito ou com 14 dias de teste do Pro. Sem cartão e sem ligação de vendas.
Zendesk é uma marca da Zendesk, Inc. Front são marcas dos respectivos titulares. O ChaosDesk não é afiliado, endossado nem patrocinado pela Zendesk, Inc. nem por qualquer outro fornecedor aqui mencionado. Os nomes de produtos são usados apenas para descrever a compatibilidade e comparar informações publicamente disponíveis.