Comparer
ChaosDesk vs Front
Front est une boîte de réception partagée construite autour de l'e-mail, avec une couche de collaboration. ChaosDesk est un système de tickets complet comme Zendesk : formulaires, champs, SLA, déclencheurs, centre d'aide et API compatible Zendesk, à un prix par agent inférieur.
Cette page a été traduite automatiquement et n'a pas encore été relue par une personne de langue maternelle française. En cas de doute, la version anglaise fait foi. Lire en anglais
Front Professional
$65
par agent / mois, facturé annuellement, au 2026-11-09
ChaosDesk Pro
$27
par agent / mois, facturé annuellement, copilote IA inclus
Prix catalogue 58 % plus bas par agent
Prix catalogue en USD par agent et par mois, facturation annuelle. Front vérifié le 2026-11-09. front.com/pricing
Ce que paie une équipe de 20 agents
Prix catalogue en facturation annuelle, en dollars américains et hors taxes. Front vérifié le 2026-11-09.
| Éditeur et offre | Par agent / mois | Par an |
|---|---|---|
| Front Professional | $65 | $15,600 |
| ChaosDesk Pro | $27 | $6,480 |
Vous gardez $9,120 par an
Au 2026-11-09, consultez front.com/pricing pour les prix actuels. En USD, hors taxes. Détail complet des offres.
En un coup d’œil
| Sujet | Front | ChaosDesk |
|---|---|---|
| Modèle tarifaire | Par siège et par mois, avec un plafond de sièges par offre | Par agent et par mois ; agents light gratuits |
| Offre gratuite | Non (essai de 14 jours de Professional, sans carte) | Oui, 1 agent |
| Limites de sièges | Starter jusqu'à 10 sièges, Professional jusqu'à 50 | Aucun plafond de sièges sur les offres payantes |
| Copilote IA | Option Copilot, $20 par siège / mois sur Starter et Professional, inclus dans Enterprise | Inclus dans chaque offre payante (usage raisonnable) |
| Agent IA | Autopilot, au résultat : $0.39 par transfert, $0.89 par résolution | $0.50 par résolution |
| API compatible Zendesk | Non | Oui, /zd/api/v2 |
Informations sur Front issues du site public de l'éditeur, vérifiées le 2026-11-09 : front.com/pricing. Consultez-le pour les informations à jour.
Fonction par fonction
Chaque ligne est un point sur lequel une équipe de support se décide. ChaosDesk répond de la même façon sur toutes les pages de comparaison, pour qu’elles ne se contredisent pas ; la colonne Front décrit ce que l’éditeur documente publiquement.
Le tableau détaillé, les raisons de changer et les questions ci-dessous ne sont pour l’instant disponibles qu’en anglais.
| Fonction | Front | ChaosDesk |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Partiel A shared inbox with tags and custom fields rather than a ticket model with forms, custom statuses and SLA policies. | Oui Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Partiel Inboxes, tags and rules rather than views with live counts and bulk macros. | Oui Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Partiel Message templates and rules. We could not confirm a play-mode queue. | Oui Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Oui Discussions and comments beside the customer thread: one of Front’s strengths. | Oui Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Partiel Several shared inboxes with their own addresses; brand separation is inbox-shaped. | Oui Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Oui The best email-client feel in this comparison for teams moving off shared Gmail or Outlook. | Oui Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Oui A chat widget for your site. | Oui Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Oui WhatsApp, SMS, Facebook and Instagram channels. | Oui WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Partiel Calls through telephony integrations. We could not confirm a built-in browser phone with a menu and recordings. | Oui Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Partiel Agent apps for iOS and Android. We could not confirm a messenger SDK for your own app. | Partiel The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Oui Rules with conditions and actions, and a rule builder. | Oui Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Partiel SLA rules on conversations. We could not confirm the full policy model with business hours and holidays. | Oui The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Oui Load balancing and assignment rules. | Oui Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Non confirmé We could not confirm a sandbox or rule simulation. | Oui A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Option payante Copilot add-on, $20 per seat / month on Starter and Professional, included in Enterprise. | Oui Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Option payante Autopilot, priced by outcome: $0.39 for a handoff and $0.89 for a resolution, charged once per conversation at the highest outcome reached. | Oui Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Partiel AI tagging and summaries. We could not confirm intent and sentiment as fields that rules can use. | Oui Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Oui A knowledge base with search. | Oui On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Partiel A knowledge base on your own domain. We could not confirm one per brand. | Oui help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Non confirmé We could not confirm per-article translations. | Oui Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Non confirmé We could not confirm a request portal with My requests or community forums. | Oui Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Oui Analytics on conversations, teams and SLAs. | Oui A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Partiel Fixed analytics and exports rather than a report builder with your own metrics. | Oui Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Oui Customer satisfaction surveys. | Oui CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Partiel Through the API or a connector. | Oui Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Oui A documented REST API. | Oui An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Non Scripts written for Zendesk have to be rewritten. | Oui Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Oui An app platform with plugins in the sidebar. | Oui Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Oui A solid app directory, strongest around email and CRM: ahead of us here. | Partiel We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Oui SAML single sign-on, with provisioning on the higher plans. | Oui Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Oui Two-factor sign-in, and an audit log on the higher plans. | Oui TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Oui GDPR tooling and a DPA. | Oui Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Oui A SOC 2 report is published: ahead of us here. | Non Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Non confirmé We could not confirm an EU hosting option on the pages we read. | Oui Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Non confirmé Not stated on the pages we read. | Non EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Front | Sans objet Front is the system you are moving from. | Oui Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Front | Partiel A company-admin token reads shared inboxes, teammates, contacts, templates and conversations. Private inboxes and rules are not available through the API. | Oui A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Sans objet The parallel run happens on the ChaosDesk side. | Oui Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Non No free plan; a 14-day trial of Professional without a card. | Oui One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Oui 14 days of Professional, no card. | Oui 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Partiel Starter is capped at 10 seats and Professional at 50, so growth forces a plan change. | Oui Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Non confirmé We could not confirm a published uptime SLA on the pages we read. | Oui Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Non confirmé Migration help is not described in the plans we read. | Oui Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informations sur Front issues du site public de l'éditeur, vérifiées le 2026-11-09 : front.com/pricing. « Non confirmé » signifie que nous n’avons trouvé aucune indication claire sur les pages publiques de l’éditeur le 2026-11-09, et non que la fonction est absente. Une erreur ou une information dépassée ? Dites-le-nous et nous la corrigerons.
Pourquoi les équipes quittent Front
A full ticketing system instead of a shared inbox — forms, fields, SLA policies, triggers, a help centre and a Zendesk-compatible API — with no seat caps and no copilot add-on.
Seat caps decide your plan for you
Front caps Starter at 10 seats and Professional at 50, so hiring moves you up a tier. ChaosDesk has no seat caps on any paid plan: the plan is about features, not headcount.
A ticket model, not a tidy inbox
Conditional ticket forms, custom fields and statuses, SLA policies with business hours and holidays, group SLAs, approvals and skills-based routing. Front is excellent at shared email; this is the layer above it.
A help centre that belongs to the same product
Articles per brand in as many languages as you support, on your own domain, with request forms, My requests, community forums and AI answers in search, from the Free plan up.
The copilot is not an add-on
Front prices Copilot at $20 per seat a month on Starter and Professional. Ours is in every paid plan under a fair-use allowance, and the autonomous agent is $0.50 per automated resolution.
Lower per seat, too
Professional lists at $65 per seat a month on annual billing ($85 monthly). ChaosDesk Pro is $27: $6,480 a year for 20 agents against $15,600.
Ce que vous gardez en changeant
L’import depuis Front est intégré. Il lit seulement votre ancien compte et n’y modifie rien.
Repris automatiquement
- Shared inboxes as groups and teammates as agents
- Contacts
- Message templates as macros
- Conversations with their messages and internal comments
À refaire à la main
- Front rules, rebuilt as triggers: they are not available through the Front API
Private inboxes are not shared through the Front API and cannot be imported. A conversation that sits in several inboxes is imported once. You need an API token created by a company admin.
Les points forts de Front
Front peut mieux vous convenir si ces points comptent le plus pour vous. Une comparaison honnête le dit aussi :
- Une expérience proche d'un client de messagerie, que les équipes venant de boîtes partagées Gmail ou Outlook adoptent rapidement.
- Une collaboration interne solide sur les messages partagés.
Prix catalogue de Front
| Offre | Facturation annuelle | Facturation mensuelle |
|---|---|---|
| Starterjusqu'à 10 sièges | $25 | $35 |
| Professionaljusqu'à 50 sièges | $65 | $85 |
| Enterpriseannual billing only | $105 | - |
Au 2026-11-09, consultez front.com/pricing pour les prix actuels. En USD, hors taxes.
- La page tarifaire de Front affiche les prix annuels par défaut ; les montants mensuels ci-dessus se trouvent derrière son propre sélecteur de facturation, et Enterprise n’est vendu qu’en annuel.
- Front facture Autopilot au résultat : $0.39 pour un transfert et $0.89 pour une résolution. Seul le palier « résolution » correspond à la même unité que notre prix par résolution.
Prix catalogue de ChaosDesk
| Offre | Facturation annuelle | Facturation mensuelle |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | annuel uniquement |
Par agent et par mois, en USD, hors taxes. Détail complet des offres.
Questions sur la migration depuis Front
Will the team miss Front’s collaboration?
Front’s discussions and comments on a shared message are genuinely good. ChaosDesk covers the same ground with internal notes, @mentions, collision detection and side conversations to other teams by email, Slack or Microsoft Teams, inside a ticket model.
What comes over from Front?
Shared inboxes as groups, teammates as agents, contacts, message templates as macros, and conversations with their messages and internal comments. A conversation in several inboxes is imported once.
What does not come over?
Private inboxes, because Front does not share them through its API, and rules, which are not available through the API either and have to be rebuilt as triggers. The dry-run report shows exactly what the import found.
How do the AI prices compare?
Front prices Copilot at $20 per seat a month on Starter and Professional, and Autopilot by outcome: $0.39 when it hands a conversation to your team and $0.89 when it resolves one itself. Our copilot is in the plan, and the AI agent is $0.50 per automated resolution, with no charge for a hand-off.
What is Front still better at?
The email-client feel for teams moving off shared Gmail or Outlook, collaboration on a shared message, a strong app directory around email and CRM, and a published SOC 2 report. We also could not confirm an EU hosting option for Front, which may matter to you in either direction.
Prêt à laisser la facture Zendesk derrière vous ?
Commencez avec l'offre gratuite ou 14 jours d'essai de Pro. Sans carte, sans appel commercial.
Zendesk est une marque de Zendesk, Inc. Front sont des marques de leurs propriétaires respectifs. ChaosDesk n'est ni affilié à Zendesk, Inc. ou à tout autre éditeur cité ici, ni approuvé ou sponsorisé par eux. Les noms de produits sont utilisés uniquement pour décrire la compatibilité et comparer des informations publiques.