Comparer
ChaosDesk vs Freshdesk
Freshdesk est un helpdesk populaire et moins cher, avec sa propre façon de travailler. ChaosDesk convient mieux si votre équipe fonctionne déjà avec les concepts de Zendesk et veut garder ses règles, ses vues et ses scripts API.
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Freshdesk Pro
$55
par agent / mois, facturé annuellement, au 2026-11-09
ChaosDesk Pro
$27
par agent / mois, facturé annuellement, copilote IA inclus
Prix catalogue 51 % plus bas par agent
Prix catalogue en USD par agent et par mois, facturation annuelle. Freshdesk vérifié le 2026-11-09. freshworks.com/freshdesk/pricing
Ce que paie une équipe de 20 agents
Prix catalogue en facturation annuelle, en dollars américains et hors taxes. Freshdesk vérifié le 2026-11-09.
| Éditeur et offre | Par agent / mois | Par an |
|---|---|---|
| Freshdesk Pro | $55 | $13,200 |
| ChaosDesk Pro | $27 | $6,480 |
Vous gardez $6,720 par an
Au 2026-11-09, consultez freshworks.com/freshdesk/pricing pour les prix actuels. En USD, hors taxes. Détail complet des offres.
En un coup d’œil
| Sujet | Freshdesk | ChaosDesk |
|---|---|---|
| Modèle tarifaire | Par agent et par mois | Par agent et par mois ; agents light gratuits |
| Offre gratuite | Non (essai de 14 jours) | Oui, 1 agent |
| Copilote d'IA générative | Option Freddy AI Copilot, $29 par agent / mois en annuel, $35 en mensuel (Pro, Enterprise) | Inclus dans chaque offre payante (usage raisonnable) |
| Agent IA | 500 sessions une seule fois, puis $49 par tranche de 100 sessions (par session, pas par résolution) | $0.50 par résolution |
| Hébergement des données dans l'UE | Centre de données dans l'EEE, choisi à l'inscription | UE par défaut sur toutes les offres |
| API compatible Zendesk | Non | Oui, /zd/api/v2 |
| Règles Zendesk importées telles quelles | Via des outils de migration | Outil d'import intégré avec rapport des règles non reprises |
Informations sur Freshdesk issues du site public de l'éditeur, vérifiées le 2026-11-09 : freshworks.com/freshdesk/pricing, freshworks.com/freshdesk/omni/pricing. Consultez-le pour les informations à jour.
Fonction par fonction
Chaque ligne est un point sur lequel une équipe de support se décide. ChaosDesk répond de la même façon sur toutes les pages de comparaison, pour qu’elles ne se contredisent pas ; la colonne Freshdesk décrit ce que l’éditeur documente publiquement.
Le tableau détaillé, les raisons de changer et les questions ci-dessous ne sont pour l’instant disponibles qu’en anglais.
| Fonction | Freshdesk | ChaosDesk |
|---|---|---|
| Tickets and workspace | ||
| Full ticket model: statuses, fields, forms | Oui Tickets with custom fields and statuses, and several ticket forms on the higher plans. | Oui Statuses grouped under New, Open, Pending, On-hold and Solved, custom statuses, custom fields, conditional ticket forms, and custom objects, approvals and ticket layouts from Pro. |
| Shared and personal views with live counts | Oui Ticket views and bulk actions. | Oui Group by, column sorting, CSV export, and bulk edit, merge or macro on hundreds of tickets at once. |
| Macros, keyboard shortcuts and play mode | Partiel Canned responses, scenario automations and keyboard shortcuts. We could not confirm a play-mode queue. | Oui Macros on every plan, the keyboard shortcuts and search syntax Zendesk agents already know, and play mode with agent capacity from Growth. |
| Side conversations with other teams | Non confirmé We could not confirm a side-conversation equivalent on the vendor’s public pages. | Oui Email, Slack or Microsoft Teams threads beside the ticket and out of the customer conversation. From Pro. |
| Several brands in one workspace | Oui Several products, each with its own portal, on the higher plans. | Oui Each brand with its own addresses, help centre and forms: 1 on Starter, 5 on Growth, 25 on Pro, 300 on Enterprise. |
| Channels | ||
| Email on your own domain | Oui Support addresses and your own domain. | Oui Any number of support addresses per brand, DKIM and SPF checks, quote stripping, loop and bounce protection, and a suspended queue for mail that should not become a ticket. |
| Web messenger and web forms | Partiel Chat and the messenger come from Freshchat, bundled in the omnichannel plans rather than the desk plans priced above. | Oui Messenger with bot flows and verified visitors, plus embeddable contact forms. The snippet keeps the same zE() calls as the Zendesk widget. |
| WhatsApp, SMS and social messaging | Partiel WhatsApp, Facebook and Instagram through the Freshworks messaging products. | Oui WhatsApp Cloud API, SMS through Twilio or your own gateway, Facebook Messenger and page posts, Instagram DMs and comments, Telegram, Viber, LINE, WeChat and X. Message fees are passed through. |
| Voice: browser phone, menu, recordings | Option payante Freshdesk Contact Center is a separate product with its own price. | Oui Numbers answered in the browser, a phone menu with queues, voicemail, consent-based recording, transcripts and call summaries, or keep Aircall, 3CX or RingCentral. Newer than the rest of the product. |
| Native mobile apps and messenger SDKs | Oui Agent apps in the stores and mobile SDKs for your own app: ahead of us here. | Partiel The workspace installs as an app on a phone and sends push today, and the messenger runs full screen in a web view. Native agent apps and iOS, Android, React Native and Flutter SDKs are built and waiting for store review. |
| Automation and SLAs | ||
| Triggers, automations and webhooks | Oui Dispatch’r, supervisor and observer rules, plus webhooks. | Oui Zendesk-shaped conditions and actions, unlimited on paid plans, with signed webhooks, retries with backoff and a delivery log. |
| SLA policies with business hours | Oui SLA policies with business hours, reminders and escalation. | Oui The five standard SLA metrics with business hours and holidays from Growth, and group SLAs (OLAs) from Pro. |
| Routing: round robin, capacity, skills | Oui Round robin and load-based assignment, with skills-based routing on Enterprise. | Oui Round robin and capacity rules from Growth, skills-based routing and a suggested assignee from Pro. |
| Sandbox and rule testing before go-live | Partiel A sandbox on the Enterprise plan. | Oui A sandbox workspace, rule simulation, and configuration export and import as files you can review. From Pro. |
| AI | ||
| AI copilot in the plan price | Option payante Freddy AI Copilot add-on, $29 per agent / month annually ($35 monthly), on Pro and Enterprise. | Oui Drafts with their sources, thread summaries, two-way translation and suggested macros in every paid plan, under a fair-use allowance of 50 to 700 actions per agent and month. No per-seat add-on. |
| Autonomous AI agent | Option payante 500 sessions once, then $49 per 100 sessions. Priced per session, not per resolution, so it is not the same unit as ours. | Oui Answers on the messenger, email, WhatsApp and the phone menu, and hands over to a person with a summary. $0.50 per automated resolution. |
| Intent, sentiment and language as rule fields | Option payante Field prediction and suggestions sit inside the Freddy add-ons. | Oui Tagged on arrival and usable in triggers, views and reports. Personal data is redacted before anything leaves the workspace, and AI can be switched off per workspace. |
| Help centre | ||
| Help centre with articles and search | Oui A solutions knowledge base with search. | Oui On every plan, the Free plan included, with AI answers in search, article analytics and searches that found nothing. |
| Help centre per brand on your own domain | Oui A custom portal domain, and one portal per product on the higher plans. | Oui help.yourcompany.com with one DNS record and an automatic certificate, your colours and forms, and a theme code editor. |
| Article translations | Oui A multilingual knowledge base on the higher plans. | Oui Every article in as many languages as you support, with a fallback language and per-language text blocks. |
| Customer portal and community forums | Oui A customer portal with forums and ticket tracking. | Oui Request forms and My requests with magic-link, password or the brand’s own single sign-on, plus topics, posts, votes and moderation. |
| Reporting | ||
| Dashboards and live agent activity | Oui Curated and custom dashboards. | Oui A support-operations dashboard out of the box, shared dashboards for leads and a live agent activity view. From Growth. |
| Build your own reports | Oui Custom reports from the Pro plan. | Oui Pick metrics and attributes, filter, group, drill down to the tickets behind a number, save, schedule by email and alert when a metric crosses a line. From Growth. |
| CSAT, QA scorecards and AutoQA | Oui CSAT surveys. | Oui CSAT with reason codes on every paid plan; QA scorecards, AI scoring of every conversation and workforce management from Pro. |
| Export to your data warehouse | Partiel Data comes out through the API or a third-party connector. | Oui Scheduled raw-data export on Enterprise, CSV export and a full workspace export on every paid plan. |
| API and integrations | ||
| Documented REST API | Oui A documented REST API with its own request and response shapes. | Oui An OpenAPI reference with an explorer, cursor pagination and rate-limit headers, at 200 to 2,500 requests a minute depending on the plan. |
| Zendesk-compatible API for your own scripts | Non Scripts written for Zendesk have to be rewritten against the Freshdesk API. | Oui Tickets, users, organizations, search, uploads, incremental exports and the help centre at /zd/api/v2, with Zendesk request and response shapes. Change the base URL and the token. |
| Sidebar apps and an app framework | Oui A marketplace app framework with sidebar apps. | Oui Apps compatible with the Zendesk App Framework run in the ticket sidebar, next to OAuth apps and a connector that shows your own customer data in the ticket. |
| Large third-party app marketplace | Oui A large Freshworks marketplace: ahead of us here. | Partiel We have our own app framework and marketplace, but a young catalogue. Slack, Microsoft Teams, Jira, Linear, GitHub, GitLab, Shopify, Stripe, HubSpot, Salesforce and calendars are built in. |
| Security and compliance | ||
| Single sign-on and user provisioning | Oui SAML and OpenID Connect, with provisioning on the higher plans. | Oui Google and Microsoft sign-in on every plan, OpenID Connect from Pro, SAML and SCIM on Enterprise, and customer single sign-on per brand. |
| Two-step verification, passkeys, audit log | Oui Two-factor sign-in, and an audit log on the higher plans. | Oui TOTP, passkeys and security keys on every plan and enforceable per workspace; an append-only log of admin changes, sign-ins and ticket access, with export and SIEM streaming on Enterprise. |
| GDPR export, erasure, retention, own key | Oui GDPR tooling and a DPA. | Oui Per-person export and erasure with four-eyes approval, retention policies, regional redaction packs, per-workspace encryption keys and a customer-managed key on Enterprise. |
| SOC 2 or ISO 27001 report | Oui SOC 2 and ISO 27001 reports are published: ahead of us here. | Non Not yet, and we will not pretend otherwise: an independent penetration test and the SOC 2 programme are planned before launch. The trust centre carries the current status. |
| Data location | ||
| EU hosting on every plan | Oui An EEA data centre, chosen when the account is created. | Oui Every workspace is hosted in the EU, on the Free plan too, with backups in the same region and a published subprocessor list and DPA. |
| Choice of another region | Oui Several regions worldwide, chosen at sign-up: more regions than we offer. | Non EU only today. US and Africa regions are planned for Enterprise customers who need them. |
| Migration | ||
| Built-in importer from Freshdesk | Sans objet Freshdesk is the system you are moving from. | Oui Built in and read-only against your old account, with a volume estimate, a dry run, a resumable full import and a report of everything that needs a decision. |
| Getting your data out of Freshdesk | Oui The API exposes agents, roles, SLA policies, fields, forms and solution articles, which is what our importer reads. The key must belong to an account administrator. | Oui A one-click export of the whole workspace, plus the REST API and incremental exports, so the next move is never blocked by us. |
| Delta sync and parallel run until go-live | Sans objet The parallel run happens on the ChaosDesk side. | Oui Repeat syncs every few minutes while your team keeps working, then go live one group at a time with the old system read-only as a way back. |
| Plans and support | ||
| Free plan | Non No free plan; a 14-day trial. | Oui One agent, 100 tickets a month, email, web form and a help centre. No card. |
| Trial without a card | Oui 14 days. | Oui 14 days of Pro, then the workspace moves to the Free plan instead of locking you out. |
| No seat caps or ticket limits | Oui Per agent with no ticket cap, and day passes for occasional agents. | Oui Unlimited agents and unlimited tickets on every paid plan. Light agents are free: 5 on Starter, unlimited from Growth. |
| Support and a published uptime SLA | Non confirmé We could not confirm a published uptime SLA on the pages we read. | Oui Email support from Starter, email and chat on Pro, priority support and a named success manager on Enterprise. 99.5 % availability on Pro, 99.9 % on Enterprise. |
| Assisted migration | Non confirmé Migration help is not described in the plans we read. | Oui Free for teams over 20 agents: we plan the waves with you and watch the parallel run. |
Informations sur Freshdesk issues du site public de l'éditeur, vérifiées le 2026-11-09 : freshworks.com/freshdesk/pricing, freshworks.com/freshdesk/omni/pricing. « Non confirmé » signifie que nous n’avons trouvé aucune indication claire sur les pages publiques de l’éditeur le 2026-11-09, et non que la fonction est absente. Une erreur ou une information dépassée ? Dites-le-nous et nous la corrigerons.
Pourquoi les équipes quittent Freshdesk
A helpdesk that speaks Zendesk instead of a fourth dialect: the same rules, SLAs and API your scripts already use, at $27 per agent instead of $55, with the AI copilot in the price instead of a $29 add-on.
One dialect instead of two
Teams that moved from Zendesk to Freshdesk often rewrote their rules into dispatch’r, supervisor and observer, and their scripts against a new API. ChaosDesk keeps the Zendesk concepts and answers Zendesk-shaped API calls at /zd/api/v2.
AI in the plan, not beside it
Freddy AI Copilot is an add-on at $29 per agent a month on Pro and Enterprise ($35 billed monthly), and the AI agent is billed in session packs of $49 per 100 after the first 500. Our copilot is in every paid plan and the AI agent is $0.50 per automated resolution. A session and a resolution are not the same unit.
Pro features at Growth prices
SLA policies, a report builder, dashboards, several brands and conditional forms start on our Growth plan at $18. For 20 agents, Pro at $27 is $6,480 a year against $13,200.
An importer that reads your setup, not just your tickets
Products become brands, agents keep their roles and groups, and ticket fields, forms, statuses, SLA policies and solution articles come over. Automations are listed one by one for you to rebuild.
One product instead of a suite
Chat, messaging and telephony sit in separate Freshworks products with their own prices. Here email, messenger, WhatsApp, social, voice and the help centre are in the same workspace and the same queue.
Ce que vous gardez en changeant
L’import depuis Freshdesk est intégré. Il lit seulement votre ancien compte et n’y modifie rien.
Repris automatiquement
- Products as brands, groups, and companies as organizations
- Agents with their roles and groups, and contacts
- Ticket fields, ticket forms and statuses
- SLA policies
- Canned responses as macros
- Tickets with their conversations
- Solution categories, folders and articles as your help centre
À refaire à la main
- Freshdesk automations: the report lists each dispatch’r, supervisor and observer rule to rebuild as a trigger, automation or macro
The API key has to belong to an agent with the Account Administrator role, because Freshdesk keys carry that agent’s permissions and a lower role cannot read agents, roles, SLA policies and automations.
Les points forts de Freshdesk
Freshdesk peut mieux vous convenir si ces points comptent le plus pour vous. Une comparaison honnête le dit aussi :
- Une large suite Freshworks (CRM, ITSM) chez un seul éditeur.
- Une grande marketplace et de nombreux centres de données régionaux.
Prix catalogue de Freshdesk
| Offre | Facturation annuelle | Facturation mensuelle |
|---|---|---|
| Growth | $19 | $23 |
| Pro | $55 | $66 |
| Enterprise | $89 | $107 |
Au 2026-11-09, consultez freshworks.com/freshdesk/pricing pour les prix actuels. En USD, hors taxes.
- Les prix ci-dessus sont ceux des offres Freshdesk. Freshworks vend aussi son offre omnicanale, désormais appelée Freshdesk Omni, à $29, $79 et $119 par agent et par mois en facturation annuelle ($35, $95 et $143 en mensuel) ; le chat, la messagerie et la téléphonie s’y trouvent plutôt que dans les offres Freshdesk. Freshdesk n’a pas d’offre gratuite, mais Freshworks propose un programme gratuit distinct pour les très petites équipes.
Prix catalogue de ChaosDesk
| Offre | Facturation annuelle | Facturation mensuelle |
|---|---|---|
| Free | $0 | $0 |
| Starter | $11 | $14 |
| Growth | $18 | $22 |
| Pro | $27 | $33 |
| Enterprise | $39 | annuel uniquement |
Par agent et par mois, en USD, hors taxes. Détail complet des offres.
Questions sur la migration depuis Freshdesk
Why would a Freshdesk team move to ChaosDesk?
Usually for one of three reasons: the price per agent at the Pro level, AI that is in the plan instead of an add-on, or a Zendesk-compatible API because the team’s older internal scripts were written against Zendesk.
What comes over from Freshdesk?
Products as brands, groups, companies, agents with their roles, contacts, ticket fields, forms and statuses, SLA policies, canned responses as macros, tickets with their conversations, and solution articles as your help centre.
What has to be rebuilt by hand?
Freshdesk automations. The dry-run report lists every dispatch’r, supervisor and observer rule so you can rebuild it as a trigger, automation or macro, usually in an afternoon.
Can we keep working in Freshdesk during the move?
Yes. The import is read-only and supports delta syncs, so it reads only what changed since the last run. Teams run both side by side and go live one group at a time.
What is Freshdesk still better at?
A broad Freshworks suite from one vendor if you also need CRM or ITSM, a large marketplace, more regional data centres than our EU-only hosting, mature mobile apps and SDKs, and published SOC 2 and ISO 27001 reports.
Prêt à laisser la facture Zendesk derrière vous ?
Commencez avec l'offre gratuite ou 14 jours d'essai de Pro. Sans carte, sans appel commercial.
Zendesk est une marque de Zendesk, Inc. Freshdesk sont des marques de leurs propriétaires respectifs. ChaosDesk n'est ni affilié à Zendesk, Inc. ou à tout autre éditeur cité ici, ni approuvé ou sponsorisé par eux. Les noms de produits sont utilisés uniquement pour décrire la compatibilité et comparer des informations publiques.